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Step into a role where technology, creativity, and culture converge. Bentley Systems is looking for a AV IT Support Specialist II to be a cornerstone of our brand-new, state-of-the-art Philadelphia headquarters. In an energetic and developer-centric atmosphere, you will provide premier technical support to a community of innovators, engineers, and creators. This is more than a support role; you are the enabler of productivity and the technical expert who ensures our dynamic environment runs flawlessly, empowering our teams to build the future of infrastructure software.
Job Responsibility:
Command the technology powering our cutting-edge Experience Center, Conference/Collaboration spaces, and individual workstations
Maintain, troubleshoot, and the AV for high-profile customer events, product launches, and internal hackathons
Deliver exceptional 'white-glove' support to our developers, creatives, and leadership
Master and maintain the sophisticated AV and IT ecosystem within our modern workspace
Be the escalation point for the most challenging technical issues
Requirements:
A minimum of 5-7 years of experience in a fast-paced corporate IT support role
Demonstrated experience with professional A/V production equipment (lighting, audio, cameras, Dante, NDI)
Expertise with enterprise conference room technologies (Logitech, Crestron, Microsoft Teams Rooms)
Advanced support knowledge of Windows 11, iOS, and macOS in a developer-heavy environment
In-depth knowledge of the Microsoft Office 365 application suite
Nice to have:
A passion for technology and a drive to provide outstanding customer service
Excellent communication skills, with the ability to connect with both technical and non-technical colleagues
A proactive and analytical approach to problem-solving
What we offer:
A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life