AV IT Support Specialist II Job at Bentley Systems (Philadelphia)

IT Technical Support Specialist II (3rd line)

Join our global Support Services organization as an IT Support Specialist II whe...

Location

United States , Philadelphia

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in IT service and support up to 3rd line
Prior support experience with conference room technology, Crestron, audio equipment and cameras
Familiarity with Teams Meeting Room technology
Proficiency in supporting Office 365 applications
In-depth knowledge of Windows 11, iOS, and macOS
Exceptional communication, interpersonal, organizational, and planning skills
A solid understanding of ITIL and ITSM principles (experience with ServiceNow is a plus)
The ability to provide professional and clear technical guidance to employees

Job Responsibility

Provide exemplary white-glove 3rd line technical support to both internal colleagues and visiting customers
Perform daily and weekly preventative maintenance to test and troubleshoot all Experience Center, conference rooms, and collaboration spaces equipment (lighting, audio, camera equipment and large format displays), ensuring seamless meeting experiences
Offer comprehensive technical support for endpoint workstations, conference rooms and Experience Center hardware, including screens, cameras, sound systems, and related software
Manage and resolve incidents and service requests through our ticketing system, ensuring service level agreements and performance targets are met
Document troubleshooting information and problem resolutions in the department's knowledge base and record all incident solutions in our ticketing system
Act as second-level support to resolve complex colleague hardware issues, and handle the installation, troubleshooting, and maintenance of hardware and software
Research and recommend upgrades to improve colleague experience, perform network troubleshooting, and ensure necessary patching is completed with the Client Configuration team
Collaborate with other business units and external vendors to improve service quality and participate in projects aimed at service improvement

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Fulltime

Technical Support Specialist II

We are seeking a hands-on Technical Support Specialist II to provide Level 2 ons...

Location

United States , Alpharetta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Strong hands-on experience supporting macOS / MacBooks in enterprise environments
Experience using Jamf Pro or similar Apple device management platforms
Experience supporting Windows endpoints using Autopilot/Intune
Working knowledge of Azure AD / Entra ID (MFA, SSO, identity troubleshooting, group access)
Strong customer service abilities and communication skills
Demonstrated troubleshooting ability across hardware, software, network basics, and user access issues
Experience working onsite in a fast-paced corporate setting
Ability to maintain detailed, accurate ticketing and documentation standards

Job Responsibility

Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue)
Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control
Administer endpoint management tools: Windows: Autopilot / Intune
MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)
Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive
Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance)
Support Teams Rooms / AV equipment and coordinate vendor escalations
Maintain accurate documentation and ticket updates in ServiceNow
Identify recurring issues and contribute to knowledge base articles and process improvements
Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan
free online training

Technical Support Specialist

This onsite role, located in Oshkosh, WI, is responsible for supporting enterpri...

Location

United States , Oshkosh

Salary:

Not provided

Carex Consulting Group

Expiration Date

Until further notice

Requirements

Two (2) or more years of combined experience troubleshooting hardware and software issues for end users in a professional environment
Experience working with hardware, operating systems, IT service management (ITSM) tools, and familiarity with ITIL processes
Strong written and verbal communication skills with a demonstrated commitment to customer service excellence
Proven issue resolution and problem-solving abilities in a fast-paced support environment
Experience using a ticketing system (ServiceNow or similar platform)
High School Diploma with relevant certifications, or an Associate’s degree in Information Technology or a related field
U.S. Citizenship required

Job Responsibility

Provide daily operational support and troubleshooting for end-user hardware, software, and IT-related issues
Manage and resolve incidents and service requests in alignment with ITIL processes and established service standards
Appropriately route or escalate complex technical issues to ensure timely resolution
Support desktop and laptop environments, including installation, configuration, and general maintenance
Troubleshoot client device break-fix issues, IMAC activities, imaging, and incident response support (PCs, laptops, iPads, USB encryption, etc.)
Diagnose and resolve foundational network and connectivity issues, including AV equipment, OT gear, and telephony systems (Cisco/Avaya)
Document user requests, actions taken, and resolutions within a ticketing system such as ServiceNow or similar ITSM platforms
Engage directly with stakeholders during incident response and event management escalations, ensuring clear and timely communication
Contribute to helpdesk standard operating procedures and training documentation for Level I and II support
Utilize Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, OneDrive, and Teams to support daily operations

Fulltime

Administrative Operations Specialist, Total Rewards & HR Operations

Provides administrative and operational support to two senior HR leaders: the Se...

Location

United States of America , Brighton

Salary:

23.06 - 32.29 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor's degree and 1 year of experience in a business operation or administrative role required
or equivalent combination of education and experience
Adept at learning new technologies to perform data entry, manage calendars, and creating reports required
Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) required
Strong time-management and organizational skills required
Excellent written and verbal communication skills required

Job Responsibility

Provides comprehensive administrative support to the Senior Directors and departmental leaders, including calendar coordination, meeting management, correspondence, and preparation of documents, presentations, and reports
Coordinates team meetings, project work sessions, and ad hoc leadership gatherings, ensuring timely follow-up and execution of action items
Prepares materials and documentation to support operational initiatives, program updates, and strategic activities across both Total Rewards and HR Operations/Compensation
Serves as a liaison to internal stakeholders, ensuring timely communication and coordination between units
Supervises two part-time administrative/Benefits Assistant II positions responsible for front desk operations and general customer service
Ensures consistent coverage, maintains staffing schedules, oversees training, and monitors service quality
Serves as back-up for front-desk and customer service functions, providing information and guidance on benefits, HR processes, and departmental procedures
Acts as departmental timekeeper, ensuring accurate and timely entry of employee time and attendance, tracking vacation balances, and monitoring compliance training completion
Coordinates onboarding and offboarding processes for staff across both functional areas, including submission of Personnel Action Forms (PAFs), system access requests, and building access coordination
Assists with maintaining departmental organizational charts, distribution lists, and staff records

Fulltime

Infrastructure Security and Network Specialist

The Infrastructure Security and Network Specialist is a hands-on position respon...

Location

United States , Scottsdale

Salary:

Not provided

Computer Guidance

Expiration Date

Until further notice

Requirements

3+ years of enterprise Information Security experience is required
5+ years of network / firewall experience in a Cisco hardware environment is required
8+ years of technical experience in Windows server environment is required
8+ years of technical experience in Windows workstation environment is required
In-depth knowledge of security and risk frameworks (NIST 800-53, ISO-27001 etc.) required

Job Responsibility

Oversee, evaluate, and support the documentation, validation, assessment, and authorization processes necessary to assure that existing and new information technology systems meet the organization's cybersecurity and risk requirements
Ensure appropriate treatment of risk, compliance, and assurance requirements from internal and external perspectives
Analyze and develop the integration, testing, operation, and maintenance of system security
Develop new and/or enhance existing policies to support organizational cybersecurity initiatives
Respond to security events within the pertinent domain to mitigate immediate and potential threats. Use mitigation, response and recovery approaches, as needed, to maximize preservation of information security. Investigate and analyze all relevant response activities
Analyze digital evidence and investigate computer security incidents to derive useful information in support of system/network vulnerability mitigation
Network Security: Responsible for Firewalls, switches, IPS/IDS, Proxies, URL Filtering, IP Whitelist/Blacklisting, Geo-fencing, DDoS protection, VPNs, and other security technologies
System Security: Responsible for maintain existing structure or create new, secured environments. A thorough knowledge of Microsoft domains, including Active Directory, IIS, DHCP, DNS, Kerberos, Group Policy, Scripting, Patch Management, Endpoint Management, AV & EDR Tools, SNMP/WMI/Syslog management and monitoring
SIEM/SOC Security: Responsible for SIEM tools feeding SOC operations, including ongoing management, tuning, alert thresholds, initial investigation and validation of threats, and building functional reports to relay threat analytics to stakeholders in a digestible format

What we offer

Competitive salary
Company-paid healthcare coverage for individuals & their families
Work-from-home policies
Challenging work designed to leverage and rapidly expand your skill set

New

Receptionist / Administrator

We are currently recruiting for a receptionist / administrator to work for our P...

Location

United Kingdom , West Bromwich

Salary:

12.71 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Comfortable handling sensitive and confidential information
Confident and professional demeanour
Strong organisational and multitasking abilities
Strong written and verbal communication skills
Proficiency in Microsoft Office

Job Responsibility

Maintain and update databases and case files
Handle communications via phone, email, and in-person
Provide reception cover and support meetings
Liaise with internal teams and external agencies
Support enforcement and safeguarding processes
Uphold confidentiality, equality, and health & safety standards

Fulltime

New

Senior Software Developer

Our client is looking for a Senior Software Developer for a 12 month contract in...

Location

Canada , North York

Salary:

Not provided

Randstad

Expiration Date

June 03, 2026

Requirements

10+ years of demonstrated experience using JEE and JAVA Technologies including JSP, EJB, JTA, JMS, JNDI, JDBC and J2EE Security
Experience with Frameworks including Spring, Maven, JPA, JQuery, Bootstrap, Hibernate, OpenJPA, EclipseLink, RESTEasy, Node.js, Anjular
5+ years of experience in design and development of mobile solutions for iOS and Android platforms (Native and Hybrid)

Job Responsibility

Review and understand code and architecture of the existing code, and make updates as required to ensure the code is modular and can support scalability requirements
Code enhancements to existing features and new features as per approved requirements and design direction
Provide realistic work estimates to support project planning
capture business requirements and update business rules based on the requirements
Use structured methodologies, design best practices, implement code that is of quality, and clearly documented. The application should function as required, without any defects. The application must operate with the Operating System (OS) and other peripherals as identified
Create custom reports as required, applying Microsoft Technologies
Conduct testing, integration, and deployment of the developed changes across the environment
Review, analyze and recommend solutions to any defects discovered in production
Fully document all developed code, and transition in a steady state to a full-time resource

What we offer

Earn a competitive rate within the industry
Potential for extension

Fulltime

New

Senior Solutions Designer - CRM

Our client is looking for a Senior Solutions Designer - CRM for a 2 month contra...

Location

Canada , North York

Salary:

Not provided

Randstad

Expiration Date

June 02, 2026

Requirements

Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
Salesforce Certified Experience Cloud Consultant
Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
Salesforce Dynamic Forms
Experience implementing AODA compliant solutions

Job Responsibility

Ensure Accessibility standards are met (AODA)
Design of hosting technology solutions based on the client's service specifications, standards, policies, best practices
Planning, implementing and supporting complex CRM systems
Documenting processes and technical designs and updating build books
Configurating and integrating Salesforce with other applications using web services or other mechanisms
Ensure development of application solution is implemented and in accordance with the business requirements
Designing, developing, and implementing web applications that work across modern browsers and various platforms and mobile devices
Conducting research and assessment of options for technical design issues
Contributing to design/development project plans, including work breakdown and resources estimates
Ensure unit testing meets expected functionality requirements

What we offer

Earn a competitive rate within the industry
Location: Onsite role
Potential for extension

Fulltime

AV IT Support Specialist II

Bentley Systems

Location:
United States , Philadelphia

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 13, 2026

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