AV / IT Engineer

• Provide on-site support during company events to ensure seamless operations, including live streaming All Hands, North American Monthly Updates, all Adyen sponsored events on site
• Partner with external AV vendors on larger events and be the primary internal liaison
• Act as the hands-on engineering expert for the San Francisco office. Working in tight collaboration with our global infrastructure team in Amsterdam, you will help monitor, troubleshoot, and maintain our local network, Wi-Fi performance, AV spaces and workstation setups
• Maintain our global AV standards, ensuring compliance with industry best practices and company requirements
• Proactively manage the health of our conference room AV systems, performing routine updates and maintenance to guarantee high reliability, while keeping all physical equipment and cabling organized and professionally presented
• Evaluate new AV products and collaborative technologies, conduct pilot tests, and recommend global adoptions
• Create and maintain comprehensive documentation, including system configurations, user guides, and troubleshooting procedures
• Provide expert-level support for our internal Communication and Events team, guiding the team on best practices and resolving technical issues promptly
• Design and deliver engaging, connection-driven hybrid experiences that unify employees across global offices by creatively leveraging AV and collaboration tools to bridge physical distance and enhance real-time interaction
• Partner closely with stakeholders to understand event goals and translate them into scalable, high-impact solutions by continuously explore new technologies and formats to improve cross-office engagement and inclusivity

• Minimum 3+ years of experience in AV/IT space
• Experience with QSC programming
• Familiarity with AV over IP and Dante-enabled products
• High level knowledge of AV Hardware and software infrastructures
• Solid understanding of standard office IT infrastructure, including basic networking fundamentals (TCP/IP, Wi-Fi troubleshooting)
• Strong understanding of streaming and event production workflows
• A passion for delivering results, navigating competing priorities, and building trust with internal stakeholders and external AV vendors
• Experience prioritizing demands, scoping large efforts and negotiating timelines
• Excellent written and verbal communication skills
• Ability to work independently and prioritize multiple tasks effectively
• Familiarity with VC platforms (e.g., Zoom, Meets, Teams)
• Willingness to travel both domestic and international as needed to support events

• Certifications in AV (Q-sys Level 1+, CTS, CTS-I, CTS-D) and/or Networking (e.g., CCNA, CWNA)
• Familiarity with live streaming and broadcast software/hardware (e.g., OBS, vMix, hardware encoders)
• Previous experience working within a globally distributed IT or Infrastructure team

equity (RSUs)