AV Field Support Services Engineer Job at NTT DATA (Petaling Jaya)

Field Services Engineer (SLT Support)

Lamb Weston is seeking an Executive Support Engineer to join our team at our HQ ...

Location

USA , Eagle

Salary:

69500.00 - 104240.00 USD / Year

Lamb Weston

Expiration Date

Until further notice

Requirements

Four-year college degree is preferred
Focus on computer science, information systems or a related field desired
3+ Years of experience supporting end users and executives
Along with managing and deploying Desktop and Mobile devices, tools, and software with a focus on exceptional customer service and support required
Experience in a lead customer service role
Exceptional oral and written communication and customer service skills required
Display a high sense of urgency, adaptability, and flexibility in a fast-changing environment
Possess excellent problem-solving abilities including analytical, prioritization, and escalation
Ability to work within multiple departments internal to IT
Planning skills

Job Responsibility

Responsible for acting as the SPOC for members of the ELT and their executive admins
Quickly and accurately resolving issues while instilling confidence and demonstrating a high degree of professionalism and customer service
Provide recommendations to Executives on the best use of Lamb Weston IT Services to meet their needs
Take ownership of all hardware and software issues identified by the Executive and provide well-articulated and business-oriented status updates on a regular basis
Provides excellent customer service and can diffuse heightened end-user sensitivity
Travel with Executives to off-site meetings and/or conferences, providing personal support throughout the event
Supports highly visible meetings such as Board of Directors and quarterly Earnings calls
Troubleshoot, diagnose, and apply logical solutions to resolve problems pertaining to Lamb Weston devices, network connectivity, printing, web conference and application usage for the Executive team
Lead and assist with root cause analysis (RCA) as it relates to systems and peripheral devices
Responsible for professionally dispatching work to internal IT teams for resolution where appropriate and following up to ensure completeness of tasks

What we offer

Health Insurance Benefits - Medical, Dental, Vision
Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
Well-being programs including companywide events and a wellness incentive program
Paid Time Off
Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
Family-Friendly Employee events
Employee Assistance Program services – mental health and other concierge type services

Fulltime

IT Field Support Engineer

A well-established IT firm is looking for an experienced IT Technical Support En...

Location

United Kingdom , City of London

Salary:

18.00 - 24.00 GBP / Hour

Randstad

Expiration Date

July 22, 2026

Requirements

Proven track record delivering fast-paced, high-touch floor and deskside support in demanding corporate environments
Imaging & Deployment: Solid experience handling end-to-end hardware imaging, staging, configurations, and large-scale rollouts
Proficient in managing tech tickets and logging office hardware inventory using enterprise platforms like ServiceNow
Skilled at troubleshooting mobile operating systems (iOS/Android) and setting up video conferencing or webinars (Webex/Teams)

Job Responsibility

PC Deployment: Build, image, and install Windows desktops, laptops, and peripheral hardware
Ticket Resolution: Troubleshoot and resolve everyday hardware, software, and IT service requests
Mobile & AV Support: Set up corporate iPhones/Androids and help run video meetings (Webex/Teams)
Asset Inventory: Keep an accurate, up-to-date log of all office IT hardware in the tracking tool
IT Documentation: Write and update simple guides and procedures for the support team

Fulltime

!

Av Support Engineer

Location

United States , Norcross

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3–5+ years of commercial AV support, service, installation, or field engineering experience
Experience supporting technologies such as: Crestron, Extron, Biamp, Q-SYS
Strong troubleshooting and customer-facing communication skills
Valid driver's license and clean driving record required

Job Responsibility

Provide onsite and remote support for commercial AV systems across client locations
Perform preventative maintenance, troubleshooting, and break/fix support on installed AV equipment
Diagnose and resolve issues involving control systems, DSPs, conferencing solutions, and integrated AV technologies
Deliver excellent customer service while interacting directly with end users and client stakeholders
Participate in weekly safety meetings and follow company safety procedures while working in the field
Support service contracts and recurring maintenance agreements for existing customers
Document service activities, findings, and recommendations

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

IT Field Engineer

We are looking for an enthusiastic IT Admin/Systems Engineer to join our infrast...

Location

Japan , Chiyoda

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Professional degree (BA/BS in Computer Science, Information Technology, or equivalent) with 5-10 years of relevant professional experience
Fundamental understanding of Microsoft Technologies, MscOS, basic networking, and virtualization concepts
Recent hands-on technical support experience with Windows 11, MacOS, Microsoft Office, Google Workspace, Active Directory, system imaging, VPN, network connectivity including 802.11x, PC and Apple hardware, and mobile devices
Recent experience with video conference room device maintenance such as Zoom and onsite/remote hybrid event support
A strong desire to learn Windows/Intune, MacOS/Jamf, VMWare ESX, Cloud environments (AWS/Azure), Video Conferencing systems, and automation tools
Interest in using AI tools responsibly to accelerate learning, speed up troubleshooting, and generate playbooks
Passion, drive, energy, and a great attitude
Business level Japanese and English both in written and verbal

Job Responsibility

Perform IT & AV product and service procurement, routine repairs, maintenance, and upgrades to existing systems in accordance with standard operating procedures (SOPs)
Receive detailed instructions on day-to-day maintenance and troubleshooting tasks and work on project tasks with the guidance provided from senior IT & AV engineers
Apply company policies and procedures to resolve routine technical issues
Provide first-line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems
Work under supervision to understand and execute existing scripts to increase operational efficiency

Fulltime

Junior AV Engineer

As a Junior AV Engineer, your mission is to ensure every meeting and event runs ...

Location

United States of America , Santa Monica

Salary:

18.69 - 34.62 USD / Hour

Activision

Expiration Date

Until further notice

Requirements

1-2 years of experience in audio-visual support, live event production, IT support, or related technical field
Experience supporting conference room technology, live events, or classroom AV environments is a plus
Basic understanding of AV signal flow (audio and video) preferred
Foundational knowledge of audio-visual equipment (microphones, speakers, mixers, displays, cameras, switchers, control systems)
Familiarity with Zoom, Microsoft Teams, and other video conferencing platforms
Basic troubleshooting skills in Windows and macOS environments
Understanding of cabling types (HDMI, SDI, XLR, Cat6, etc.)
Ability to follow technical documentation and assist with system installations
Strong organizational skills and attention to detail
Eager to learn and develop technical AV skills in a hands-on environment

Job Responsibility

Assist with the setup, operation, testing, and breakdown of AV equipment in conference rooms, executive meetings, town halls, and studio spaces
Support day-to-day AV operations alongside the Senior AV Engineer, including troubleshooting audio, video, and conferencing issues
Provide real-time meeting support for Zoom, Microsoft Teams, webinars, and hybrid events
Perform routine maintenance and health checks on AV systems (displays, microphones, cameras, control panels, DSPs, cabling, etc.)
Assist with small-to-medium AV projects, upgrades, and room buildouts
Document room configurations, troubleshooting steps, and standard operating procedures
Partner with IT, Facilities, and external vendors to resolve AV-related issues
Maintain inventory of AV equipment and ensure proper storage and organization
Provide white-glove support for executive and high-visibility meetings when required

What we offer

Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
401(k) with Company match, tuition reimbursement, charitable donation matching
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
Relocation assistance if required to move

Fulltime

Deskside Support Engineer

The Deskside Support Engineer will provide IT support to customers, troubleshoot...

Location

Thailand , Bangkok

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proficiency in Windows and Mac operating systems
Strong customer service skills
Ability to work collaboratively in a team environment
Bachelor's degree in Computer Science or a related field (preferred)
Fluent in Thai and English at a business level (speak, write, read)
Proficiency with common desktop applications and basic networking knowledge
Ability to manage multiple tasks simultaneously

Job Responsibility

Provide IT support to customers in person and through phone calls, chats, and emails
Troubleshoot technical issues
Manage desktop assets
Provision new users with hardware, software, and account setup
Provide onsite and remote support for multiple locations
Troubleshoot and resolve a variety of technical problems including networking
Provide technical support for mobile device issues using ABM and Samsung KNOX
Respond quickly to cyber, malware alerts and location outages
Utilize remote support tools to diagnose and resolve desktop issues
Set up, configure, and troubleshoot AV equipment for meetings and events

Fulltime

Senior Engineer - IT Support

At 8x8, we’re not just building great communications technology - we’re reimagin...

Location

Singapore , Singapore

Salary:

Not provided

8x8

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field
Must possess relevant experience in IT Support or IT Operations roles
Demonstrated enthusiasm for AI tools and a habit of applying them to real work - not just awareness of them
A mindset of curiosity: you read about what's changing in IT and AI, and you experiment
The ability to work and think independently, be a self-starter, take initiative, and be highly effective with or without detailed work direction is an absolute must
Must be able to work non-traditional work hours as needed (including from home over high-speed Internet (not provided)), and occasional off hours to control interruptions to critical services and minimize business impact
Ability to work in-person at the 8x8 Singapore location full-time (5 days per week) with flexibility to cover any of the 7 days of the week (1 George St, #22-03/04 One George Street, Singapore 049145)
Ability to (potentially frequently) lift and move equipment weighing throughout the office for various business needs
The person in this position needs to occasionally move about inside the office to access and deploy IT equipment to multiple office floors, and within various physical conditions and environments

Job Responsibility

Actively use AI tools (including 8x8's approved platforms: Airia, Google Gemini, Claude) to accelerate your own work - from drafting documentation to triaging incidents and analyzing patterns
Identify and implement AI-driven workflow automation opportunities across IT operations processes
Contribute ideas and build lightweight automations using tools like n8n, BetterCloud, and AI-native integrations to reduce manual toil
Advocate for AI-assisted approaches within the team, sharing what works and helping colleagues build their own AI fluency
Support PCs and Macs, managing laptop builds and lifecycle processes
Own, administer, and continuously improve our endpoint security platform stack - including MDM (mobile device management), BYOD/Work Application Isolation, DLP (data loss prevention), Data Containment, and Zero Trust access controls - serving as the team's primary SME across these domains
Support user onboarding/offboarding and productivity tooling, leveraging automation where possible
Staff our end-user IT Support walk-up desk - real-time triage, assistance, and issue remediation
Act as the primary platform owner for MDM - evaluating, deploying, and administering mobile device management tooling for both corporate-owned and BYOD endpoints across Windows, macOS, iOS, and Android
Own and operate BYOD and Work Application Isolation platforms (e.g. Venn Blue Border, Ivanti/MobileIron), defining policy, onboarding workflows, and data containment boundaries to enable secure access from unmanaged personal devices

Fulltime

IT Field Delivery Engineer - Site

To attend customer sites to provide support of IT hardware and software products...

Location

United Kingdom , London

Salary:

28000.00 - 29260.00 GBP / Year

SCC

Expiration Date

Until further notice

Requirements

Customer requirement to always be professional and presentable with excellent customer facing skills
Need to have a full UK driving licence
Demonstrate that they are self-motivated with good organisational skills and can work unsupervised
Trained to at least the CompTIA A+ qualification or have the equivalent knowledge / experience. Possess or can obtain relevant technical certifications
Demonstrate the ability to work at height and undertake varied manual handling activities
Display positive behaviours which support team productivity

Job Responsibility

Diagnose, repair, and maintain hardware (PC’s, laptops, local and network printers and associated peripherals) covering several sites (depending on the customer). This may also include basic Servers, AV, telephony, and relevant network activities in line with customer requirements
Complete operating system / application related incidents to customer/manufacturer procedures and specifications where required
Complete IMAC projects to customer procedures and specifications where required
Communicate with Call Administration and/or Service Delivery Manager and the site throughout the day where required
Complete part movements (RMA generation & physical movement) in a timely manner, returning items as directed
Achieve the KPI targets set for your role
Understand and adhere to all local site-specific Fire, Security and Health & Safety regulations
Ensure all incidents dealt with are processed on the appropriate call management (ITSM) tool and within SLA
Embrace and train on any new technologies and maintain the skills and knowledge required to perform the role to the required standard
Carry out any other reasonable request from your line management

What we offer

large company benefits
a broad flexible benefits scheme
2 paid-for volunteering days a year

Fulltime

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AV Field Support Services Engineer

Job Description

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