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Av & event operations specialist

United Kingdom, London · Job Posted January 26, 2026
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Job Description

As an AV & Event Operations Specialist, you’ll provide hands-on technical AV support across live and hybrid events at Deliveroo’s London HQ, while also maintaining the day-to-day reliability of AV systems across global meeting rooms and signage. This is a visible, high-accountability role for someone who brings strong event experience, proactive problem-solving, and the ability to run hybrid AV setups independently. You’ll run event setups at both our London HQ and offsites, contribute to video content creation, maintain AV infrastructure and documentation, and support technical rollouts across our estate. You’ll also help train team members and work closely with stakeholders across Events, Communications, and Workplace to ensure every AV experience runs smoothly and professionally.

Job Responsibility

  • Technical Event Support: Set up, operate, and pack down AV systems for live, hybrid, and streamed events in our office HQ and offsite locations
  • Meeting Room Support: Conduct daily AV checks and respond to room incidents across the estate. Ensure systems are fully operational and proactively maintained
  • Global Room Support: Provide remote and on-site troubleshooting across Deliveroo's global meeting room estate. Triage advanced faults and liaise with vendors as needed
  • Video Capture & Editing: Record and edit internal-facing content, delivering high-quality, brand-consistent media using video editing tools
  • Inventory & Asset Management: Maintain accurate equipment inventory, assist with audits, tracking, and repairs. Ensure AV kit is well maintained and event-ready
  • Preventative Maintenance: Take ownership of regular AV health checks and proactively coordinate RMAs, replacements, or fixes to minimise disruption
  • Training & Mentorship: Help onboard new team members, sharing knowledge and supporting hands-on learning through documentation and informal coaching
  • Project & Initiative Support: Contribute to AV-related projects, such as system upgrades or office launches, supporting testing, documentation, and delivery
  • Documentation & Process Improvement: Create and maintain internal technical documentation, and contribute to continuous improvement of AV workflows, tools, and support resources

Requirements

  • Strong hands-on experience running technical AV setups for live and hybrid events, in a freelance, corporate, media, or agency environment
  • Enthusiasm for technology, problem-solving, and delivering great service
  • Confident with AV systems and platforms including: Vision mixers (Blackmagic, Roland), Audio consoles (Yamaha, Allen & Heath, Soundcraft), Streaming and conferencing (Google Meet, Zoom, OBS, vMix), Digital signage platforms
  • Solid understanding of AV networking fundamentals, with exposure to AV-over-IP environments (including IP addressing, VLANs, multicast, and signal flow over networks)
  • A working interest in code-driven AV systems and automation, comfortable engaging with basic scripting or logic (LUA, SQL) to configure, customise, or troubleshoot modern AV platforms
  • Strong troubleshooting skills, able to calmly resolve issues
  • Ability to explain technical issues clearly to non-technical stakeholders
  • Competent in video editing software
  • Comfortable working flexibly, early mornings, late finishes, or event-based shifts as needed
  • Collaborative attitude and a strong service mindset

Nice to have

  • 4+ years in AV operations, technical event support, or similar roles
  • Curiosity and willingness with software, control systems, and APIs, how they underpin today’s AV workflows
  • Relevant vendor certifications
  • Q-SYS
  • Dante
  • Crestron
  • Extron
  • Barco
  • Analogue Way
  • Netgear
  • AVIXA CTS

What we offer

  • A competitive and comprehensive compensation and benefits package
  • Up to 5% matched pension contributions
  • Some roles may be eligible for share awards
  • Free Deliveroo Plus: free delivery and access to special offers
  • Team lunches from the best local restaurants
  • 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
  • One day of paid leave per year to volunteer with a registered charity
  • Funded single cover healthcare on our core plan, with the option to add family members at own cost
  • On-site gym (HQ), discounted external gym membership
  • Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
  • Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
  • Life assurance
  • Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
  • Excellent kit to enable working from home and a parent-friendly working culture
  • Access to free mortgage advice
  • Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
  • Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
  • Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
  • Summer and end-of-year parties

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