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As an AV & Event Operations Specialist, you’ll provide hands-on technical AV support across live and hybrid events at Deliveroo’s London HQ, while also maintaining the day-to-day reliability of AV systems across global meeting rooms and signage. This is a visible, high-accountability role for someone who brings strong event experience, proactive problem-solving, and the ability to run hybrid AV setups independently. You’ll run event setups at both our London HQ and offsites, contribute to video content creation, maintain AV infrastructure and documentation, and support technical rollouts across our estate. You’ll also help train team members and work closely with stakeholders across Events, Communications, and Workplace to ensure every AV experience runs smoothly and professionally.
Job Responsibility:
Technical Event Support: Set up, operate, and pack down AV systems for live, hybrid, and streamed events in our office HQ and offsite locations
Meeting Room Support: Conduct daily AV checks and respond to room incidents across the estate. Ensure systems are fully operational and proactively maintained
Global Room Support: Provide remote and on-site troubleshooting across Deliveroo's global meeting room estate. Triage advanced faults and liaise with vendors as needed
Video Capture & Editing: Record and edit internal-facing content, delivering high-quality, brand-consistent media using video editing tools
Inventory & Asset Management: Maintain accurate equipment inventory, assist with audits, tracking, and repairs. Ensure AV kit is well maintained and event-ready
Preventative Maintenance: Take ownership of regular AV health checks and proactively coordinate RMAs, replacements, or fixes to minimise disruption
Training & Mentorship: Help onboard new team members, sharing knowledge and supporting hands-on learning through documentation and informal coaching
Project & Initiative Support: Contribute to AV-related projects, such as system upgrades or office launches, supporting testing, documentation, and delivery
Documentation & Process Improvement: Create and maintain internal technical documentation, and contribute to continuous improvement of AV workflows, tools, and support resources
Requirements:
Strong hands-on experience running technical AV setups for live and hybrid events, in a freelance, corporate, media, or agency environment
Enthusiasm for technology, problem-solving, and delivering great service
Confident with AV systems and platforms including: Vision mixers (Blackmagic, Roland), Audio consoles (Yamaha, Allen & Heath, Soundcraft), Streaming and conferencing (Google Meet, Zoom, OBS, vMix), Digital signage platforms
Solid understanding of AV networking fundamentals, with exposure to AV-over-IP environments (including IP addressing, VLANs, multicast, and signal flow over networks)
A working interest in code-driven AV systems and automation, comfortable engaging with basic scripting or logic (LUA, SQL) to configure, customise, or troubleshoot modern AV platforms
Strong troubleshooting skills, able to calmly resolve issues
Ability to explain technical issues clearly to non-technical stakeholders
Competent in video editing software
Comfortable working flexibly, early mornings, late finishes, or event-based shifts as needed
Collaborative attitude and a strong service mindset
Nice to have:
4+ years in AV operations, technical event support, or similar roles
Curiosity and willingness with software, control systems, and APIs, how they underpin today’s AV workflows
Relevant vendor certifications
Q-SYS
Dante
Crestron
Extron
Barco
Analogue Way
Netgear
AVIXA CTS
What we offer:
A competitive and comprehensive compensation and benefits package
Up to 5% matched pension contributions
Some roles may be eligible for share awards
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice
Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions