This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are looking for a dedicated and detail-oriented Automotive Technical Operations Specialist to join a global leader in sustainable mobility and fleet management. As an Automotive Technical Operations Specialist, you will play a key role in ensuring the efficient and compliant operation of garage workflows in line with the master agreements. The Automotive Technical Operations Specialist will be responsible for overseeing technical approvals and ensuring service quality through effective operational excellence.
Job Responsibility:
Oversee and regulate garage workflow processes to ensure compliance with contractual agreements and service standards
Act as the primary communication link between the Mobility team and service provider, ensuring alignment and timely updates on service activities
Manage and approve workshop requests for vehicle maintenance and body repairs in accordance with manufacturer guidelines
Coordinate and control the channeling of maintenance and body repair appointments, ensuring optimal scheduling and resource utilization
Monitor and control costs related to repairs and maintenance to ensure cost-efficiency and value delivery
Negotiate and secure competitive pricing with the service provider, ensuring full transparency and clear communication of total repair costs
Pursue warranty recovery opportunities, even for vehicles outside standard factory warranty periods
Maintain accurate records of all driver interactions and service activities using internal systems
Identify and escalate complex or high-impact issues requiring further attention or intervention
Monitor, analyze, and control key performance indicators (KPIs) to track service quality, cost efficiency, and operational effectiveness, and take corrective actions where necessary
Contribute to continuous improvement by identifying process gaps and supporting action plans that enhance service delivery and customer satisfaction
Requirements:
At least 5-7 years of experience in automotive markets
Very good command of English language, both verbal and written
Technical knowledge of automotive systems, including repair, and maintenance
Body repair workshop experience will be considered as a plus