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Automotive service shop manager

meineke.com Logo

Meineke

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Location:
United States , East Brunswick

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Category:
Sales

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Contract Type:
Not provided

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Salary:

50000.00 - 75000.00 USD / Year
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Job Description:

Meineke Car Care of East Brunswick, NJ is seeking a motivated, performance driven store manager to lead our team. This family owned and operated location wants a manager with a proven track record to handle the increase in volume we are experiencing after this crisis. Here at Meineke we believe in an incentive based pay structure. Those with high productivity will be compensated accordingly, the sky is the limit! Terms to be discussed with applicant and are dependent on experience level.

Job Responsibility:

  • Customer Service: Put the customer first
  • Maintain 'YES COMPANY' atmosphere
  • Follow company procedures for welcoming customers & checking them in
  • Follow company procedures for educating customers on inspection results
  • Follow company procedures for checking out customers
  • Proactively communicate with customers throughout their visits
  • Verify that inspections are being performed consistently and accurately
  • Follow up on any outstanding customer issues or complaints
  • Manage daily customer callback process
  • Scheduling: Create weekly schedules
  • Adjust schedule as needed
  • Proactively note and plan for holidays, local events
  • Sales: Meet weekly and monthly sales goals
  • Proactively generate appointments to increase sales
  • Assist in planning and executing appointments
  • Phone: Follow company phone procedures at all times
  • Listen to recorded calls on a regular basis
  • Point-of-Sale: Maintain detailed knowledge of point-of-sale system
  • Order parts from approved vendors
  • Verify full documentation on every ticket
  • Accurately enter pricing and cost of goods
  • Hiring: Keep center fully staffed
  • Screen candidates thoroughly
  • Proactively recruit and maintain a pipeline of potential technicians
  • Maintain accurate and complete personnel records
  • Back Office / Financials: Maintain accurate daily records
  • Track cores, returns, warranty claims
  • Manage gross margins
  • Center Upkeep: Proactively work to maintain clean, comfortable and professional store image
  • Assist as needed in any regular store maintenance
  • Handle cores, returns, inventory deliveries
  • Perform closing duties
  • Teamwork / Culture: Be a team player
  • Train & teach new team members
  • Contribute to a positive, productive team environment
  • Maintain a positive, productive culture
  • Encourage teamwork, positivity, and accountability

Requirements:

  • 5+ years of experience as sales / customer service leader
  • Ability to think creatively when dealing with customers
  • Experience working with point-of-sale software or complex Windows software
  • Excellent people and phone skills
  • Proactive self-starter
  • Ability to multi-task
  • Interest in automotive industry
  • Must be a self-starter
  • Must have excellent people skills, phone skills and computer skills
  • Must be customer service-oriented
  • Automotive background / experience is highly preferred
What we offer:
  • Bonus based on performance
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Training & development
  • Vision insurance

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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