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Our Service Managers are high energy professionals who not only lead by example, but are also a team player who supports the employees that work for them. A Service Manager performs many different roles as they manage the day-to-day operations of one of our centers, including: generating sales, communicating with customers, building client relationships, managing the technical team, and ensuring that all employees are adhering to company policies and procedures.
Job Responsibility:
Meeting and greeting customers
Managing technician workflow
Recommending services to customers
Ordering parts and inventory
Keeping customers updated on the status of their vehicles' repairs
Managing and tracking lead counts as well as customer satisfaction ratings
Generating and closing sales
Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product
Requirements:
Minimum of 5 years of automotive service sales experience OR equivalent sales experience with a track record of success
Excellent one time closing skills
Strong commitment to customer service and relationship building
Ability to communicate and use interpersonal skills at a sustained high level
Capable of multi-tasking and executing in a fast paced environment
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