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We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous customer service experience. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including answering phones, addressing customer inquiries and questions, recommending repairs and vehicle services, ordering parts from suppliers, providing status of vehicle repairs, etc.
Job Responsibility:
Ensure repairs and maintenance tasks are completed in a timely manner
Answer phone calls
Recommend Auto Repairs and Services
Update customers on the status of their vehicle repair
Communicate with technicians as to the issue with the vehicles
Create estimates and Repair Orders
Order parts for vehicle repair
Call suppliers to get status of parts deliveries
Requirements:
High school diploma or GED
Valid state-issued driver’s license and clean driving record are required
Successful completion of a pre-employment drug and background screening
At least two years of experience as an automotive service writer or service advisor is required. Or Experience as an Auto Parts Sales Rep.
Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required