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Repco Automotive Parts Interpreters are experts who provide technical support to trade & retail customers, using their expert automotive parts/mechanical knowledge. They build effective customer relationships, use up-to-date product information & knowledge to problem-solve, and maximise sales. They are committed to providing genuine service, creating lasting impressions and moments that matter for customers. They enjoy working in a busy phone-based customer service role and are safety aware, constantly striving to provide the safest work environment for themselves, teammates & customers.
Job Responsibility:
Provide technical support to trade & retail customers, using their expert automotive parts/mechanical knowledge
Build effective customer relationships
Use up-to-date product information & knowledge to problem-solve, and maximise sales
Are committed to providing genuine service, creating lasting impressions and moments that matter for customers
Enjoy working in a busy phone-based customer service role
Are safety aware, constantly striving to provide the safest work environment for themselves, teammates & customers
Lead trade sales
build the credibility of the store
Requirements:
Have a safety mindset & always strive to provide the safest work environment
Demonstrate automotive parts or mechanical experience
Be a passionate customer service expert with some sales experience
Be comfortable sharing knowledge
ability to communicate in a technical and non-technical manner
Be a natural problem solver who is solutions focused
Experienced using computers / computer programs
Be a proactive and driven team player, who can also work independently
Have a flexible availability and hold a valid driver’s licence (manual preferred)
Be available to work agreed schedule, but also have flexibility to work other days if requested
This role will require lifting, bending, climbing & safe driving
What we offer:
Attractive discounts across all GPC AP businesses’