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MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.
Job Responsibility:
Liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk
Record data as required into a computer system
Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
On an exception basis, make travel arrangements and any other ad hoc duties as required
Requirements:
Engineering or automotive background (advantageous)
Fluent in written and oral Spanish and English (essential)