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Automotive Helpdesk Engineer

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Chat3D

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Location:
United States , Chesterton

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

29000.00 - 31000.00 GBP / Year
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Job Description:

MSX International is looking for a Vehicle specialist Helpdesk Engineer to join our Ford team in order to resolve enquiries from Customer Dealers (and Customer personnel) via a Comms / Systems entry methodology.

Job Responsibility:

  • Liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk
  • Record data as required into a computer system
  • Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
  • Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
  • Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
  • Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets etc.)
  • On an exception basis, make travel arrangements and any other ad hoc duties as required

Requirements:

  • Engineering or automotive background (advantageous)
  • Fluent in written and oral Spanish and English (essential)
  • Customer oriented focus
  • Computer literate

Additional Information:

Job Posted:
January 10, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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