Automotive General Manager Job at Meineke (Newport News)

Job Description

Meineke is expanding in the Newport News area! As part of this, we are hiring motivated individuals with Customer Service Management experience to join our dynamic Complete Car Care Repair Team! Successful candidates will be able to demonstrate a commitment to providing exceptional Service levels and have the drive to succeed with an organization that supports and rewards excellence. They will ensure our Services meet the standards of Meineke quality earned over 50+ years with the goal of achieving complete Customer satisfaction.

Job Responsibility

Customer satisfaction
Productivity
Job knowledge
Safety awareness
Teamwork
Reviewing necessary repairs with Customers and Associates and address questions or concerns, consistently monitor and assure high quality customer service is provided by associates daily
Having a firm grasp of situations that require assistance by contacting the Center Owner or other personnel
Guiding the team to operate at peak performance
Understanding each team member’s acceptable minimum level of performance and holding each one accountable
Managing the Center’s labor inventory and expenses, properly assigning and dispatching work, and complying with all governmental requirements
Managing time and tasks to ensure there is a daily plan in place to encourage focus on goals, roles, and responsibilities
Reporting to the Center Owners KPIs, violations of Company policies, and / or Customer concerns

Requirements

Retail sales and 3+ Years of Management experience
Minimum of associate's degree or equivalent, preferred
Experience in the Automotive industry preferred for 3+ years
Ability to read and interpret financial data and reports
Must possess and maintain a valid operator’s license
Advanced knowledge and ability to work with PC-based (Microsoft Office Suite, Word, Excel) and Automotive computer equipment and software applications
Ability to communicate clearly and professionally
Ability to work a flexible retail schedule

What we offer

Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Free uniforms
Training & development
Tuition assistance
A Monthly Incentive plan where you can earn additional Base Pay percentages for achieving Budgeted Financial Goals
Paid training, ASE Certifications, and Tuition Reimbursement
No Working Sundays
Earn money for referring qualified Technicians
Paid Uniforms

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Automotive General Manager

Job Description

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