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Oversee dealership customer loan origination and approval process
Establish and maintain strong relations with our lenders
Recruit, hire and develop associates for the Financial Services Department
Maintain accurate monthly, quarterly and year-end reports
Determine the customer’s need for financing and explore payment options
Establish a positive relationship with customers as they are presented products and services
Present warranties, GAP insurance and other beneficial products offered by the dealership
Secure and finalize transactions in a legal and ethical manner while maintain a high level of productivity
Meet monthly forecast for finance and insurance income, penetration levels and customer satisfaction
Accurately prepare all federal, state, and dealer paperwork related to the transaction and submits to the dealership’s Accounting Department in a timely manner
Enhance customer satisfaction during the entire purchase experience
Supervise the financial services associates to ensure individual and department goals are met
Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors
Requirements:
Must have automotive finance management experience
Must have a proven track record of good CSI and good performance
Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word
Ability to work independently and be self-motivated
Great attitude with high-energy personality
Excellent customer service skills
Professional appearance and work ethic
Strong attention to detail
Ability to work well in a process driven environment
Outstanding communication skills in both verbal and written
High school diploma or equivalent
College degree or experience preferred
Valid driver license in the state that you will work and a good driving record
Nice to have:
College degree or experience preferred
What we offer:
Health, Dental & Vision insurance
Life & Disability insurance
401(k) plan with company match
Paid vacation
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities