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Automotive Claims Executive

United Kingdom, Warrington 26000.00 GBP / Year · Job Posted January 18, 2026
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Job Description

Are you an experienced customer support candidate with an interest in vehicles and car parts? We are looking for someone to deliver high-quality telephone-based customer service, efficient administration of case management and decision-making? The role will focus on overseeing mechanical-breakdown cases, supporting customers, repairers and dealers, and ensuring smooth, compliant and timely handling of all automotive-related claims incidents across UK operations. 35 hour working week and no weekends!

Job Responsibility

  • Assess, validate and process mechanical-breakdown and warranty claims in line with contractual and technical guidelines
  • Communicate clearly with customers, repairers and dealer partners to gather information, explain decisions and progress cases
  • Manage inbound telephone and email enquiries, providing accurate technical support and excellent customer service
  • Ensure all incident data is correctly logged, compliant, and maintained to the highest standards of accuracy
  • Make informed authorisation decisions by reviewing diagnostics, estimates and repair documentation
  • Monitor and manage active cases to meet SLA and KPI requirements, ensuring swift resolution and positive customer outcomes
  • Handle complaints professionally, resolving issues where possible or escalating when required
  • Support continuous improvement initiatives to enhance claims processes, communication flow and service quality
  • Collaborate effectively with colleagues across operations, customer service and partner networks
  • Contribute to maintaining a positive, customer-focused environment within the technical team

Requirements

  • Some general knowledge of motor vehicles and parts is needed to assess automotive breakdowns and claims
  • Strong PC and IT skills, comfortable using office software and telephony systems
  • Excellent communication skills, both written and verbal, with empathy and a customer service focus
  • High levels of reliability, integrity and accountability
  • Ability to work independently and collaboratively within a team, adhering to company procedures, service levels and SLAs

What we offer

  • 25+ days’ holiday (increasing with service)
  • 35-hour working week
  • Company pension
  • Private medical and life insurance
  • Enhanced maternity/paternity leave
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