Automations Systems Technicians

• Identifies, maps, measures, analyzes and improves clinical and business processes, problems and requirements for assigned application(s)
• Performs current and future workflow analysis and maps out critical business processes using industry standards and best practices
• Develops test plans, tests cases, and test scripts to validate performance of clinical/business functions
• Conducts effective unit, integration, and end-user acceptance testing through execution of the tests, tracking of problem reports and documenting all final outcomes
• Facilitates clinical/business practice processes which result in successful software transitions and system utilization
• Identifies and analyzes opportunities for application product development, optimization and technical improvements/changes that foster streamlined and integrated workflows
• In collaboration with information technology, translates user requirements into functional design specifications and reviews with users to insure accuracy
• Ensures accurate data maintenance and reviews the technological impact of business requirements
• Develops and maintains process documentation including current workflows, requirements, functional specifications, installation instructions, product test procedures, user manuals, procedures and troubleshooting guidelines
• Completes change and quality control documentation using department standards
• Reviews data integrity and audits reports to identify/resolve potential issues, and analyzes opportunities for system process improvements and/or product development
• Collaborates with information technology to implements changes
• Performs data analysis to support data requirements and initiatives
• Develops end user training/education modules, and delivers training on system capabilities/functionalities as appropriate to the product or application, and related systems
• Assists users in using the full functionality of the application(s) and process flow
• Evaluates training effectiveness, maintains and updates training curriculum as needed
• Consults with providers, leadership, physicians, and other clinicians to identify problems and resolutions related to equipment, applications, and functionality
• Provides input into project timelines
• Ensures projects are completed successfully within deadlines
• Performing basic maintenance, diagnosing issues, and making minor repairs

• Bachelor's Degree (or equivalent knowledge) in Business Management
• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field
• Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation with experience in the specific function/area supported
• For HIM/HB Support Analysts: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) issued by the American Health Information Management Association (AHIMA)
• For PB Support Analysts: Certified Professional Coder (CPC) issued by American Academy of Professional Coders (AAPC)
• Experience with application users, vendors and other technical experts, providing operational support for clinical systems, analyzing business and clinical processes, and providing user training/education
• Project management experience with ability to use project management software
• Necessary analytical skills to make sound recommendations based on data analysis, and clinical user needs, assuring maximum productivity, and continuous process improvement
• Ability to balance multiple tasks, be detail and results oriented, set appropriate priorities and accomplish assignments in a thorough and timely fashion
• Strong organizational, problem and issue resolution skills
• Ability to gather and organize data
• Strong communication skills
• Intermediate computer skills including experience in using the Microsoft Office Suite (Word, PowerPoint, Excel, Access) or similar products and experience with large scale automated systems
• Understanding of change management practices and procedures

Level 2 IT desk support experience preferred

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program