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Eucalyptus Logo Eucalyptus · IT - Administration

Automation Support Specialist

Philippines, Manila · Job Posted January 11, 2026
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Job Description

We’re looking for an Automation Specialist who enjoys solving complex problems, building scalable workflows, and creating meaningful impact through technology and AI.

Job Responsibility

  • Designs, builds, and maintains automation workflows using internal platforms (e.g. Lorikeet), with a focus on reliability, maintainability, and scalability
  • Deliver scoped automation projects effectively and on-time to support internal teams automate repeatable processes
  • Maintains and enhances workflows by fixing bugs, adding improvements, and applying feedback to boost quality and reduce manual effort
  • Monitors workflow performance to identify, troubleshoot, and resolve errors proactively using logs, alerts, and dashboards
  • Documents workflows thoroughly to support team knowledge sharing and maintenance
  • Performs structured QA and testing, validating logic across edge cases, confirming data inputs/outputs, and ensuring automations are ready for production use
  • Supports metric reporting by tracking automation outcomes, errors, and patient satisfaction with guidance from senior team members

Requirements

  • 2+ years of relevant experience in automation, operations, healthcare/telehealth, customer or tech support, or other problem-solving roles
  • Hands-on experience with automation tools such as Zapier, n8n, Make (Integromat), or similar low-code/no-code platforms
  • Experience with or strong interest in AI, including prompt engineering, NLP, and applying generative AI to real-world workflows
  • Tech-savvy and adaptable, with a strong working knowledge of Google Workspace, Slack, Notion, and other productivity or project management tools
  • Strong analytical and problem-solving skills, using data to identify opportunities, measure impact, and improve processes
  • Clear and confident communicator, with excellent written and spoken English and the ability to explain technical concepts to non-technical stakeholders
  • Experience working cross-functionally with product, engineering, or operations teams
  • High attention to detail and strong organisational skills
  • Trustworthy and professional, able to handle sensitive and confidential information appropriately
  • Proactive self-starter, comfortable working with minimal supervision and owning projects end-to-end
  • Learner’s mindset, able to thrive in a fast-paced environment and continuously develop new skills

Nice to have

  • Familiarity with APIs, webhooks, or basic scripting (e.g. JavaScript or Python)
  • Exposure to SQL, data tools, dashboards, or reporting

What we offer

  • Wellness budgets
  • Social clubs
  • Hybrid work arrangement
  • Initiatives that help you stay balanced and connected
  • Comprehensive health coverage (including up to 2 dependents)
  • Vacation, sick, and parental leaves
  • 13th-month pay
  • Statutory benefits
  • Transport allowance
  • Learning budgets
  • Conferences
  • Certifications
  • Peer shadowing
  • Global knowledge-sharing culture
  • Mentorship from leaders across Australia, the UK, Germany, and Japan
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