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Amgen Logo Amgen · IT - Administration

Automation Support Associate

Portugal, Lisbon Employment contract · Job Posted June 02, 2026
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Job Description

In this vital role within Digital Technology and Innovation (DTI) you will you work as a technologist to support and resolve day to day issues across a wide variety of solutions partnering with a diverse international team. You will have the ability to cross train on core technologies and further develop your skills in the areas that interest you most. Working across business functions, no two days will be the same as you respond to critical issues and resolve business problems.

Job Responsibility

  • Exposure to any of the following technical areas: Integration/ETL/Informatica, CSharp, Planisware, Tableau, Cognos, Mulesoft, Sharepoint, Desktop Installation, One Trust, Dynatrace, Cloud Computing (AWS/ Microsoft Azure/GCP), Python, DevOps, Java, .NET, Salesforce
  • Experience in reading/understanding Quick Reference Guides or Knowledgebase Documents (QRGs and KBs) and knowledge articles regarding application support and maintenance
  • Familiar with Agile principles and processes
  • Leverage best practices, disciplined approaches, and standards to solving technical problems
  • Perform application monitoring, debug, optimization, and refinement
  • Apply standard methodologies and experience to build, develop and customize applications
  • Conduct software preventative maintenance (SRT testing), patching, and upgrades where required
  • Respond to adhoc application service and reporting requests
  • Manage Incident response and resolution
  • Work in a fast-paced changing environment, under pressure, balancing multiple assignments simultaneously

Requirements

  • Master's degree
  • Bachelor's degree and 2 years of relevant experience
  • Associate's degree and 6 years of relevant experience
  • High school diploma / GED and 8 years of relevant experience

Nice to have

  • Experience using, deploying, and/or supporting applications in a pharmaceutical or biotech company is desirable
  • Ability to work in highly collaborative, cross-functional environments
  • Experience in Software Engineering and Development
  • Strong learning agility, ability to pick up new technologies
  • Solid experience working with agile methodology & DevOps (Jenkins, JIRA, GitHub) frameworks with successful experience working in a collaborative team environment
  • A thorough understanding of web services, data modeling, and enterprise application integration concepts

What we offer

  • Work That Matters – Build tech that accelerates scientific breakthroughs and helps patients worldwide
  • Modern Tech Stack – Cloud-first, automation-focused, AI-powered
  • Global Scale, Agile Mindset – Collaborate across continents while working in nimble, high-impact teams
  • Continuous Learning – Access to certifications, trainings, mentorship, and career mobility
  • AMGEN Total Rewards Plan – Comprehensive benefits in healthcare, finance, and well-being
  • Flexibility – Hybrid work model with time split between our Lisbon office and remote work
Amgen - All Job Offers

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