Automation Service Technician IV Job at Exact Sciences (Madison)

Job Description

The Automation Service Technician IV role is responsible for the installation, calibration, maintenance, and repair of both simple and complex laboratory equipment. This encompasses instrumentation across a range of laboratory settings, including clinical, research and development (R&D), manufacturing, and quality control laboratories. This role will work closely with laboratory teams to ensure proper instrument function, troubleshoot system concerns while maintaining compliance with quality, regulatory, and operational procedures. Responsibilities also include operating within several regulated environments (e.g., clinical labs under CAP/CLIA and NYSDOH, production and manufacturing labs under cGMP, FDA, and ISO). The roles range from routine service tasks to more specialized responsibilities, such as commissioning new systems, conducting system investigations, and participating in cross-functional projects. This role focuses on building strong customer relationships through the delivery of exceptional service and timely issue resolution.

Job Responsibility

Installation & Qualifications: Install and commission laboratory instruments, ensuring qualifications are completed per service policies and procedures
Troubleshooting & Repair: Diagnose and repair instrument failures, assist with Root Cause and Corrective Action (RCCA) investigations, and escalate service concerns as needed
Preventative Maintenance & Calibration: Perform routine preventive maintenance and calibrations in accordance with service policies
Documentation & Compliance: Complete accurate service records, ensure documentation meets Good Documentation Practices (GDP), and comply with safety and regulatory requirements (e.g., OSHA, FDA, ISO, CLIA) and support the company’s Quality Management System (QMS)
Knowledge & Training: Continuously develop expertise in servicing complex laboratory equipment. Train others on proper use of equipment
Teamwork & Communication: Collaborate with cross-functional teams and service engineers to ensure effective troubleshooting and maintenance. Communicate clearly with colleagues, management, and external vendors
Flexibility & Adaptability: Work independently or as part of a team, adapting to new information or unexpected situations
Quality: Operate under pressure, managing multiple tasks and/or deadlines while maintaining quality and attention to detail
Troubleshoot, maintain, and repair automation systems, acting as first responders to equipment failures and system issues to ensure minimal downtime
Analyze recurring issues, reporting trends and collaborating with teams to implement improvements and corrective actions
Support system startups, calibrations, and testing activities, including installation and operational qualification (IQ/OQ), while working closely with integration and development teams
Engage in hands-on learning and mentorship, continuously developing technical expertise in automation
Contribute to project work, including system upgrades, workflow optimizations, and cross-functional initiatives, while managing document revisions, updates, and refinements to ensure accuracy and alignment with best practices. Maintain clear and effective communication with cross-functional teams to ensure seamless collaboration and knowledge sharing
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance
Ability to act with an inclusion mindset and model these behaviors for the organization
Ability to work designated schedule
Ability to work nights and/or weekends
Ability to work overtime, as needed
Ability to work on-call, as assigned
Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day
Ability to work on a computer and phone simultaneously
Ability to use a telephone through a headset
Ability to work seated for approximately 25-40% of a typical working day. Ability to work standing for approximately 60-75% of a typical working day
Ability to lift up to 40 pounds
Ability to comply with any applicable personal protective equipment requirements
Ability and means to travel 10-20% between local Exact Sciences locations
Ability to travel 10-20 % of working time away from work location. May include overnight/weekend travel

Requirements

Bachelor’s degree in Engineering, Technology, Electronics or other degree relevant to essential duties
or Associate degree in Engineering, Technology, Electronics, or related field and 2 years of relevant experience
or High School diploma/General Education diploma (GED) and 4 years of relevant experience in lieu of bachelor’s degree
1+ years of relevant experience
Experience interpreting mechanical parts and assembly drawings
Experience with electrical circuits and diagrams, including the use of electrical measurement tools such as multi-meters and analyzers
Demonstrated ability to approach engineering problems methodically
Proficient in using computer software, including Microsoft Office (Word, Excel, PowerPoint, Outlook), and mobile devices/tablets
Proven attention to detail with a track record of documenting service activities accurately and in a timely manner
Experience working independently and as part of a team
Strong communication skills, with experience in both verbal and written communication
Demonstrated mechanical and troubleshooting aptitude, with hands-on experience performing on-site calibrations and preventative maintenance of laboratory equipment
Experience working in ambiguous situations, adapting to new information, and responding effectively to unexpected circumstances
Demonstrated ability to perform the essential duties of the position with or without accommodation
Authorization to work in the United States without sponsorship

Nice to have

Basic understanding of mechanical engineering principles
Basic understanding of manufacturing methods and processes
Experience working in a regulated environment (e.g., ISO 13485/15189, GMP, FDA, CLIA)
Experience with Quality Systems and documentation requirements, including Good Documentation Practices (GDP)
Experience with Next-Generation Sequencing (NGS), Digital Pathology Imaging, and/or Histology equipment
Experience in the maintenance, troubleshooting, and repair of complex laboratory equipment, such as liquid handling robots and automation systems
Experience with software applications, including loading or updating software and managing databases
Hands-on experience with equipment qualification and validation

What we offer

$5k Signing Bonus
Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
A retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility

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Automation Service Technician IV

Job Description

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Requirements

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