Automation Service Engineer I Job at BillionToOne (Menlo Park)

Job Description

We are seeking an Automation Service Engineer I, Oncology to provide service support to the laboratory operations team and to be responsible for troubleshooting, maintenance, and repair of laboratory equipment utilized. This position requires a candidate that is strong in root cause analysis, application support and repair of equipment commonly used in the Next Generation Sequencing workflow. The role requires a detail-oriented candidate with experience in a regulated environment, exceptional documentation (GDP) abilities and strong written and verbal communication skills. This is an onsite position in our facility in Menlo Park, CA.

Job Responsibility

Provide service, support, and troubleshooting for automated processes and instrumentation
Perform and coordinate maintenance work on laboratory equipment
Troubleshoot, conduct root cause analysis, and problem solving on lab instruments
Carry out Installation, Operational, and Process Qualifications on new equipment as necessary
Collaborate with Quality Control to ensure all documentation is completed accurately and in accordance with regulatory requirements
Effectively coordinate with vendors as required for equipment issues
Maintain equipment parts inventory and well-organized equipment records
Prepare documentation as needed for equipment operation and maintenance
Propose and design plans for process improvements
Represent the equipment and automation teams in cross-functional meetings
Undertake special projects as assigned

Requirements

BS degree in a scientific discipline
2+ years of experience in operating and troubleshooting laboratory equipment, preferably high-throughput molecular biology equipment, especially liquid handlers
Strong customer focused service experience
Ability to engage in constructive dialogue, challenge concerns and maintain transparency
Proficiency in problem-solving with limited direction and making confident decisions
Attention to detail and accuracy
Solid understanding of statistical analyses relevant to automated lab processes
Strong multi-tasking ability with a focus on prioritization
Experience in troubleshooting complex scripts is an added advantage
Experience working in a CLIA or similar regulated environment is preferred
Ability to work effectively in a team and build strong relationships
Self-motivated with a high level of initiative
Drive for continual improvement

Nice to have

Familiarity with Molecular Biology techniques, including next generation sequencing
Experience with data science / data engineering in an automated laboratory environment
Experience developing training programs and performing knowledge transfer

What we offer

Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
Open, transparent culture that includes weekly Town Hall meetings
The ability to indirectly or directly change the lives of hundreds of thousands patients
Multiple medical benefit options
employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)
Daily on-site lunches provided from top eateries
A variety of perks on campus (state of the art gym, restaurant)
Free on-site EV charging (compatible with all EVs, including Tesla)
Generous equity options offering
Corporate bonus program

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Automation Service Engineer I

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