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Automation Service Engineer I

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BillionToOne

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Location:
United States , Menlo Park

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

146969.00 USD / Year ▼
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Job Description:

We are seeking an Automation Service Engineer I, Oncology to provide service support to the laboratory operations team and to be responsible for troubleshooting, maintenance, and repair of laboratory equipment utilized. This position requires a candidate that is strong in root cause analysis, application support and repair of equipment commonly used in the Next Generation Sequencing workflow. The role requires a detail-oriented candidate with experience in a regulated environment, exceptional documentation (GDP) abilities and strong written and verbal communication skills. This is an onsite position in our facility in Menlo Park, CA.

Job Responsibility:

  • Provide service, support, and troubleshooting for automated processes and instrumentation
  • Perform and coordinate maintenance work on laboratory equipment
  • Troubleshoot, conduct root cause analysis, and problem solving on lab instruments
  • Carry out Installation, Operational, and Process Qualifications on new equipment as necessary
  • Collaborate with Quality Control to ensure all documentation is completed accurately and in accordance with regulatory requirements
  • Effectively coordinate with vendors as required for equipment issues
  • Maintain equipment parts inventory and well-organized equipment records
  • Prepare documentation as needed for equipment operation and maintenance
  • Propose and design plans for process improvements
  • Represent the equipment and automation teams in cross-functional meetings
  • Undertake special projects as assigned

Requirements:

  • BS degree in a scientific discipline
  • 2+ years of experience in operating and troubleshooting laboratory equipment, preferably high-throughput molecular biology equipment, especially liquid handlers
  • Strong customer focused service experience
  • Ability to engage in constructive dialogue, challenge concerns and maintain transparency
  • Proficiency in problem-solving with limited direction and making confident decisions
  • Attention to detail and accuracy
  • Solid understanding of statistical analyses relevant to automated lab processes
  • Strong multi-tasking ability with a focus on prioritization
  • Experience in troubleshooting complex scripts is an added advantage
  • Experience working in a CLIA or similar regulated environment is preferred
  • Ability to work effectively in a team and build strong relationships
  • Self-motivated with a high level of initiative
  • Drive for continual improvement

Nice to have:

  • Familiarity with Molecular Biology techniques, including next generation sequencing
  • Experience with data science / data engineering in an automated laboratory environment
  • Experience developing training programs and performing knowledge transfer
What we offer:
  • Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
  • Open, transparent culture that includes weekly Town Hall meetings
  • The ability to indirectly or directly change the lives of hundreds of thousands patients
  • Multiple medical benefit options
  • employee premiums paid 100% of select plans, dependents covered up to 80%
  • Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
  • Supplemental fertility benefits coverage
  • Retirement savings program including a 4% Company match
  • Increase paid time off with increased tenure
  • Latest and greatest hardware (laptop, lab equipment, facilities)
  • Daily on-site lunches provided from top eateries
  • A variety of perks on campus (state of the art gym, restaurant)
  • Free on-site EV charging (compatible with all EVs, including Tesla)
  • Generous equity options offering
  • Corporate bonus program

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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