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The Automation General Manager is a hands-on technical leader responsible for ensuring the performance, reliability, and uptime of Symbotic’s highly automated warehouse system—including but not limited to automated adapters, vertical lifts, robotic vehicles (“bots”), conveyors, controls, and supporting infrastructure. This role combines advanced electro-mechanical troubleshooting with strong people leadership, ownership of preventive and corrective maintenance programs, continuous improvement initiatives, and close cross-functional alignment with Operations, Engineering, SRTE, and customer teams. This leader monitors the health of Symbotic’s automation ecosystem, leads root-cause problem solving, and ensures long-term corrective actions to strengthen system stability. The Automation General Manager develops and empowers a high-performing maintenance team while sustaining a strong culture of safety, technical excellence, and system reliability within a high-volume distribution environment.
Job Responsibility:
Serve as the primary Symbotic leader on-site, ensuring exceptional service delivery and maintaining strong relationships with customer counterparts
Lead, mentor, and develop a high-performing operations and technical team—including automation technicians, system operators, and support staff
Foster a collaborative, positive work environment that encourages innovation, cross-functional partnership, and continuous learning through coaching, training, and development opportunities that strengthen technical and leadership capability
Drive a culture of continuous improvement focused on safety, quality, reliability, and system throughput
Oversee daily operations of Symbotic’s automated system, including robotics, electrical and mechanical subsystems, and integrated software platforms
Conduct system performance assessments, analyze cause-and-effect relationships across automation workflows, and drive corrective actions and continuous improvement initiatives
Monitor performance metrics across safety, quality, throughput, uptime, and cost, providing clear reporting to customers and internal teams
Communicate operating plan targets, action plans, and progress updates to the site team according to the plan of record
Lead the execution of the site’s operating plan, ensuring alignment to financial commitments, KPIs, and reliability targets
Lead root-cause analysis, corrective action planning, and reliability improvements across electrical, mechanical, and software-based automation components
Partner with engineering, technical support, and R&D to escalate, diagnose, and resolve complex automation, controls, electrical, or mechanical issues
Systems thinking including high-level control architecture (PLC → WES → WMS → customer systems) and how disruptions in one layer affect overall system flow
Interpret automation system telemetry and translate performance insights into operational strategies and staffing decisions
SQL, Linux, Python data analytic report building experience
Maintenance and facility management experience
Ensure compliance with all safety regulations and company policies
uphold a culture where automation and system safety are foundational
Requirements:
Bachelor’s degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, Engineering (Electrical, Mechanical, Robotics), Business Administration, or equivalent work experience required
Minimum of 7 years of functional management and direct supervisory experience within a technology-driven or automated operations environment
Minimum of 5 years of direct leadership experience in operations, maintenance, automation, robotics, or system reliability
Strong knowledge of logistics, material handling systems, inventory control, and automated manufacturing or distribution environments
Demonstrated ability to lead change, drive process improvements, and manage complex technical operations
Strong understanding of operational metrics, system performance management, and continuous improvement methodologies
Experience working with automated systems, controls, electrical & mechanical systems, PLCs, robotics, and integrated software platforms are strongly preferred