Automation and Production Support Analyst Job at Citi (Haryana)

Automation and Production Support Analyst

This role is an intermediate-level position responsible for driving automation i...

Location

India , Haryana; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8+ years of relevant experience in an automation or production support role
Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
Hands-on experience with Bitbucket/Git, RLM, and Jenkins
Experience with Tableau for creating dashboards and reports
Expertise in SAS or Python for data analysis, MIS, and visualization
Proficiency in SQL for data extraction and manipulation
Strong scripting skills (e.g., Python, Shell) are a plus
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
A proactive and results-oriented mindset

Job Responsibility

Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk
Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications
Drive the implementation of new automation projects from conception to completion, including chasing down necessary approvals from stakeholders to ensure timely delivery
Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders
Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into business trends
Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk
Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives

Fulltime

Fixed Income Rates eTrading Production Support Senior Analyst - Assistant Vice President

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven experience providing comprehensive technical and business support directly to Front Office users within a financial institution, demonstrating a strong understanding of financial products (e.g., Fixed Income/Rates) and ensuring quick issue resolution
Know procedures in maintaining and managing critical application systems, including daily checks, continuous monitoring, regional handovers, and adherence to SLAs. Strong ability in incident handling, triage, escalation, communication, troubleshooting, and resolution
Demonstrated hands-on technical experience in Linux environments, including system administration, bash scripting, and relational databases
Ability to assess the risk and impact of production issues, define scope for complex problem resolution, and drive application enhancements for stability and efficiency
Liaising between users/traders, internal technology groups, and vendors. Effectively prioritizes bug fixes and support tooling requirements, demonstrating sound communication and diplomacy
Acts as a Subject Matter Expert (SME) to senior stakeholders, coaches junior analysts, and develops/maintains comprehensive technical support documentation and operating standards

Job Responsibility

Management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues
Driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Apps Dev Intmd Programmer Analyst - C11 - DevOps And Automation Engineer

The Applications Development Intermediate Programmer Analyst is an intermediate ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor degree in Computer Science / Information Technology or a related field, or substantial practical experience of software delivery
5+ years of relevant experience in Application Development, DevOps and Automation roles
Strong experience with Unix or Linux
Experience with frameworks like Hibernate, Junit, Spring Boot/Microservice-style application development
Strong experience in automation scripting (Python/Java/TypeScript/PowerShell/Bash)
Strong experience with Relational Databases like Oracle, MSSQL
Experience with build tools like Maven/Gradle, Jenkins, UDeploy
Experience with cloud based architectures on OpenShift Kubernetes
Testing and automation experience with distributed software applications
Experience in working with distributed teams situated globally in different time-zones is a plus

Job Responsibility

Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
Apply fundamental knowledge of programming languages for design specifications
Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
Design, build, and maintain automation frameworks for CI/CD, infrastructure provisioning, and application deployments
Automate environment creation, configuration, and teardown across development, testing, and production
Serve as advisor or coach to new or lower level analysts
Develop reusable automation modules, templates, and internal tools to improve engineering productivity
Integrate security tools into automated pipelines
Champion automation-first culture and help teams adopt DevOps best practices

Fulltime

Microsoft Dynamics365 and Power Platform Support Analyst

The Microsoft Dynamics 365 and Power Platform Support Analyst will be responsibl...

Location

United Kingdom , Birmingham

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent must have technical skills in: Dynamics 365 (Customer Engagement/CRM)
Excellent development skills in plugins (C#) and JavaScript
Power Automate
Managing solutions using Azure DevOps pipelines.
A minimum of 3 years of experience
A strong attention to detail and excellent troubleshooting/problem solving skills.
The ability to work independently and as part of a development or service desk team.
Help to train and mentor more junior colleagues.
Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.

Job Responsibility

Supporting and enhancing the Dynamics 365 and Power Platform solutions for clients.
Undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector.
Leading the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.
Building working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
Working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
Working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
Troubleshooting and problem solving
picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
Working across a range of clients and industries.
Working with core technologies day-to-day: Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.

What we offer

A range of tailored benefits that support your physical, emotional, and financial wellbeing.
Continuous growth and development opportunities.
The opportunity to have flexible work options.

Community Support Forecasting and Demand Planning Analyst

We are looking for a seasoned Forecasting and Demand Planning Analyst on our Com...

Location

United States

Salary:

168000.00 - 210000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
Strong foundation in probability, statistics, and optimization
Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau
Strong business acumen with the ability to balance cost efficiency and customer experience outcomes
Excellent communication, executive presentation, and stakeholder influence skills
ability to explain complex analytical concepts to non-technical audiences
Comfortable operating in fast-paced, ambiguous, and highly dynamic environments

Job Responsibility

Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.)
Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
Perform trend, seasonality, and variance decomposition
detect structural breaks, outliers, and demand anomalies
Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
Continuously assess model performance using statistical accuracy metrics
Establish model governance standards
Research, prototype, and implement new forecasting and optimization techniques
Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

New

AI Analyst (Support Agent)- Cortex

Are you an AI Analyst ready to translate raw model output into a reliable, high-...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

Minimum of 5+ years of professional experience in a blend of technical and analytical roles (e.g., Automated QA, Support Enablement, Data Analysis, AI Research, Prompt Engineering, MLOps)
Proven track record operating at the critical intersection of customer operations, data management, and AI/ML systems
High-level understanding of AI tools, LLMs, machine learning, and applicative AI principles
Proficient in Python for practical applications, including scripting, data processing, and building automation solutions
Demonstrated experience in customer-facing roles with a strong operational understanding of the Customer Support domain (workflows, knowledge base management, optimization)
Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams
Dedicated individual who takes full responsibility for their work, driving projects to successful completion
Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems

Job Responsibility

Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions
Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability
Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps
AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source
Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development

Fulltime

New

Ai analyst (support agent)- cortex

Are you an AI Analyst ready to translate raw model output into a reliable, high-...

Location

Israel , Tel Aviv

Salary:

Not provided

Palo Alto Networks

Expiration Date

Until further notice

Requirements

Minimum of 5+ years of professional experience in a blend of technical and analytical roles (e.g., Automated QA, Support Enablement, Data Analysis, AI Research, Prompt Engineering, MLOps), with a proven track record operating at the critical intersection of customer operations, data management, and AI/ML systems
AI/ML/LLM Foundation: Possesses a high-level understanding of AI tools, LLMs, machine learning, and applicative AI principles
Python Proficiency: Proficient in Python for practical applications, including scripting, data processing, and building automation solutions
Customer Domain Mastery: Demonstrated experience in customer-facing roles with a strong operational understanding of the Customer Support domain (workflows, knowledge base management, optimization)
Technical Communication: Strong skills in translating observed model performance issues and Agentic Action requirements into clear, prioritized technical requirements for R&D teams
Ownership: A dedicated individual who takes full responsibility for their work, driving projects to successful completion
Data/Content Governance: Experience with data validation, content management, and implementing data governance standards, especially for knowledge bases feeding AI systems

Job Responsibility

Support & Customer Advocacy: Champion the Support Journey in Engineering. Develop in-product support instructions that reflect and address real incoming cases, enhancing the quality and effectiveness of AI feature solutions
Model Quality Validation: Use existing evaluation platforms and methodologies to validate production models. Monitor quality metrics to continuously assess and rank AI answers for accuracy and reliability
Prompt Engineering & CT Loop: Drive the Continuous Training loop through systematic prompt engineering (refining and versioning inputs). Analyze failures to define R&D actions or features needed to close model performance gaps
AI Knowledge Governance: Act as AI Content Governor, implementing controls to verify and ingest compliant knowledge base content, ensuring a quality data source
Cross-Functional SME: Serve as the AI Support Co-pilot Subject Matter Expert, partnering with R&D and Support Enablement to translate quality issues into core model logic improvements and feature development

Environment Support Analyst

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Working Experience in Application Support, Maintain High availability of non-production environments by managing proactive and effective monitoring & alerting of test infrastructure
Address and remediate various non-prod server’s infrastructure vulnerabilities across corporate business unit as per bank standards. Automate and advancement of the patching workflow using Ansible and Chef automation tools
Preserve and enhance the knowledge base of Environment Monitoring and Automation activities by appropriate documentations
Can quickly identify Infrastructure issues and do an RCA and run Triage calls to resolve issues end to end

Job Responsibility

Spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence
Harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

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Automation and Production Support Analyst

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