Automation and Production Support Analyst Job at Citi (Mumbai)

Client Testing Support Analyst

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth di...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
Experience installing, configuring or supporting business applications
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking, monitoring and reporting using tools
Knowledge/ experience of problem Management Tools
Good all-round technical skills
Proactively drives innovation to improve processes and applies automation to reduce manual effort

Job Responsibility

Provides technical and business support for users of FX Tech Applications
Maintains application systems that have completed the development stage and are running in the daily operations of the firm
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Identifies ways to maximize the potential of the applications used
Assess risk and impact of testing issues and escalate to business and technology management in a timely manner
Ensures that storage and archiving procedures are in place and functioning correctly
Formulates and defines scope and objectives for complex application enhancements and problem resolution

Fulltime

Specialist IS Business Systems Analyst - Product Team

In this vital role you will join the Revenue Management Product Team in Amgen’s ...

Location

United States

Salary:

117162.00 - 144885.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Doctorate degree
OR Master’s degree and 2 years of Information Systems experience
OR Bachelor’s degree and 4 years of Information Systems experience
OR Associate’s degree and 8 years of Information Systems experience
OR High school diploma / GED and 10 years of Information Systems experience

Job Responsibility

Serves as the Product Owner and Lead Business Analyst for Amgen’s Model N Revenue Cloud SaaS implementations, with responsibility for the full cycle of service delivery
Owns stakeholder relationships with cross-functional business and DTI partners to translate, negotiate, and influence business needs into technology product solutions
Evaluates needs, researches, and helps design and engineer product capabilities and process workflows to enable integrated contract development, operations, and financial reporting with improved transparency and auditability
Establishes and maintains system capabilities and governance to ensure data integrity across the technology landscape
Manages the full lifecycle of product features using SAFe principles from product visioning through DevOps
Supports product leadership with project management, planning, resourcing (both internal and external), prioritization, and funding for product capabilities
Provides key Product Owner and Business Analyst support for Amgen’s implementation and operations of the Model N Pharma Revenue Cloud SaaS platform, including data management for master data (products, pricing, contracts, customers, and memberships), contracts, strategies, and rebates and fee transactions for payer (managed care), channel, and provider rebates
Works cross-functionally with Client Facing IT, Commercial, and Finance stakeholders to support data integrations and workflows necessary for forecasting, reporting, and analytics capabilities across Amgen’s Gross-to-Net processes
Works with business partners, end users, and technology teams to capture, understand, and define business requirements
Partners with Product and Enterprise IT teams to build and validate technology solutions, workflows, and process automation, including automated regression testing

What we offer

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

Fulltime

Product Analyst

Kodiak is seeking a Product Analyst to provide actionable insights that directly...

Location

United States , Mountain View

Salary:

150000.00 - 190000.00 USD / Year

Kodiak Robotics

Expiration Date

Until further notice

Requirements

3+ years of experience in product analytics, data analysis, or related roles in high-growth tech environments
comfort structuring ambiguous problems into clear, data-driven insights
Proficiency with BI tools (Looker, Tableau, etc), and the ability to query large datasets efficiently
Comfort with Zapier, Replit, GPT-based tools, or similar platforms to prototype dashboards, automate reporting, and accelerate delivery of insights
Ability to connect the dots between technical metrics and real-world business outcomes (e.g., fleet utilization, cost per mile, customer adoption)
Ability to translate complex data into narratives that influence product direction and decision-making
Track record of partnering closely with Product Managers, Engineers, Data and Ops teams to align data insights with customer and product priorities
Interest in autonomous systems, logistics, or mobility technology — eager to learn the nuances of safety, reliability, and scaling operations in autonomy
Technical background with Masters degree or above in engineering, computer science or related field

Job Responsibility

Define, track, and analyze product KPIs related to autonomy and operational performance, safety, customer experience and impact, productivity and reliability
Partner across teams to understand root causes, derive insights and actionable recommendations, and define next steps
Partner across teams to design and evaluate experiments (e.g., feature rollouts, A/B tests)
Conduct deep-dive analyses on commercial deployments and customer usage to identify feature gaps and prioritize improvements
Collaborate with the data team to improve tracking and instrumentation pipelines
Build dashboards, reports, and lightweight GenAI automations (e.g., Zapier workflows, Replit-based prototypes) to give product and engineering teams visibility into performance trends
Support executive and board-level discussions with product insights and customer impact metrics
Occasional travel might be required to visit Kodiak’s commercial deployment and operations locations

What we offer

Competitive compensation package including equity and biannual bonuses
Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)
Flexible PTO and generous parental leave policies
Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
Long Term Disability, Short Term Disability, Life Insurance
Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
Fidelity 401(k)
Commuter, FSA, Dependent Care FSA, HSA
Various incentive programs (referral bonuses, patent bonuses, etc.)

Fulltime

New

Customer Care Group Support Analyst

Answers technical calls from customers (company/independently owned stores and e...

Location

United States , Atlanta, Georgia

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

4 years of experience in a help desk/call center
High school diploma or equivalent work experience required
1 year of experience with incident and problem tracking service management software
Experience with SQL commands and database manipulation
Experience with automated call distributor phone systems
Experience with knowledge centered support (KCS) principles
Experience with troubleshooting network related issues (client connectivity)
Experience with Active Directory and Microsoft Office Products – O365 is a plus
Strong customer focus and orientation
Superior telephone, root cause analysis, and issue resolution skills

Job Responsibility

Answers technical calls from customers regarding company software, hardware, and network issues
Troubleshoots issues to find solution and partners with customer to solve issue together
Seeks assistance from Support Analyst II and/or Development team (Swarm) if unable to resolve
Applies fix or work around discovered during “swarming”
Creates new knowledge base articles outlining the fix/work around
Documents software defects and assign Service Now Incident to appropriate development track
Ensures positive customer experience by de-escalating customer issues and concerns
Instructs customers on proper usage of the software and hardware
Acts as customer advocate
Ensures prompt and accurate resolution of customer incidents

What we offer

We offer comprehensive benefit plans and programs designed to support your health and wellness, provide income protection and build financial security for your retirement
We offer a Flexible Work Policy that permits eligible employees to work remotely

Product Data Analyst

We're seeking our first Product Data Analyst to establish data-driven product in...

Location

Salary:

Not provided

Maisa

Expiration Date

Until further notice

Requirements

4+ years of product analytics experience, preferably with AI/ML products or enterprise software
Strong experience with AI product metrics (model performance, user-AI interaction patterns, automated workflow success)
Proficiency in SQL and experience with both relational and NoSQL databases (MongoDB, PostgreSQL)
Experience with data visualization tools (Tableau, Looker, Grafana, or similar)
Strong programming skills in Python or R for data analysis and automation
Experience analyzing complex user journeys and enterprise software adoption patterns
Understanding of statistical analysis, A/B testing, and experimental design
Experience working with event-driven architectures and real-time data streams

Job Responsibility

Design and implement comprehensive product analytics framework for Maisa Studio
Establish key product metrics, KPIs, and success measurements for AI Digital Workers
Build data pipelines and dashboards to track user behavior, worker performance, and platform adoption
Create the foundational data infrastructure to support product, engineering, and business decisions
Define data governance and quality standards for product analytics
Analyze Digital Worker creation, configuration, and deployment patterns
Track AI reasoning quality, execution success rates, and error patterns across the KPU system
Measure user adoption of different AI tools, integrations, and workflow configurations
Analyze the effectiveness of our "Chain of Work" traceability and explainability features
Monitor AI model performance, token usage, and computational efficiency across workers

What we offer

Opportunity to shape the future of accountable enterprise AI agents
Competitive compensation package
Flat organization focused on impact rather than hierarchy
Work with cutting-edge computational AI technology
Dynamic, experienced team of technical experts
Continuous learning in the rapidly evolving field of Agentic AI

Fulltime

Product Data Analyst

We're seeking our first Product Data Analyst to establish data-driven product in...

Location

Spain , Madrid Remote, Barcelona Remote, Spain Remote

Salary:

Not provided

Maisa

Expiration Date

Until further notice

Requirements

4+ years of product analytics experience, preferably with AI/ML products or enterprise software
Strong experience with AI product metrics (model performance, user-AI interaction patterns, automated workflow success)
Proficiency in SQL and experience with both relational and NoSQL databases (MongoDB, PostgreSQL)
Experience with data visualization tools (Tableau, Looker, Grafana, or similar)
Strong programming skills in Python or R for data analysis and automation
Experience analyzing complex user journeys and enterprise software adoption patterns
Understanding of statistical analysis, A/B testing, and experimental design
Experience working with event-driven architectures and real-time data streams

Job Responsibility

Design and implement comprehensive product analytics framework for Maisa Studio
Establish key product metrics, KPIs, and success measurements for AI Digital Workers
Build data pipelines and dashboards to track user behavior, worker performance, and platform adoption
Create the foundational data infrastructure to support product, engineering, and business decisions
Define data governance and quality standards for product analytics
Analyze Digital Worker creation, configuration, and deployment patterns
Track AI reasoning quality, execution success rates, and error patterns across the KPU system
Measure user adoption of different AI tools, integrations, and workflow configurations
Analyze the effectiveness of our "Chain of Work" traceability and explainability features
Monitor AI model performance, token usage, and computational efficiency across workers

What we offer

Opportunity to shape the future of accountable enterprise AI agents
Competitive compensation package
Flat organization focused on impact rather than hierarchy
Work with cutting-edge computational AI technology
Dynamic, experienced team of technical experts
Continuous learning in the rapidly evolving field of Agentic AI

Fulltime

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

QA Process Improvement & Automation Sr. Analyst

The Fin Solutions Sr. Analyst is a seasoned professional role. Applies in-depth ...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

At least 5 years of relevant experience, within the financial services industry preferred
Data analysis and business intelligence tools (MS Access or SQL or Python or Tableau, etc.)
Excellent relational and communication skills
Advanced Microsoft Office skills
Bachelor’s degree in Business Admin, Finance or Engineering
Strong attention to detail and accuracy
Production metrics and business performance tracking
Expertise in software development and automation tools
Process improvement and optimization
Strong knowledge of technology applications in testing environments

Job Responsibility

Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
Assists in setting business and information architecture standards for Finance
Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
Resolves complex problems or transactions, where expertise is required to interpret policies, guidelines or processes
Manages one or more processes, reports, procedures or products, and considered analytical or procedural 'expert' representing a unit or team on cross-function process or project deliverables
May supervise day-to-day work of junior level employees
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Drive the production of QATV metrics and reporting, as well as process optimization, automation, and training

What we offer

Global Benefits
We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Fulltime

Automation and Production Support Analyst

Citi

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 31, 2025

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