Automation and Production Support Analyst Job at Citi (Haryana)

Automation and Production Support Analyst

Location

India , Haryana; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8+ years of relevant experience in an automation or production support role as an individual contributor in a major bank, working within Risk or Marketing teams with a focus on the mortgage and/or retail/commercial banking industry
Proficiency in Autosys, VBA, and experience with low-code platforms like Appian
Hands-on experience with Bitbucket/Git, RLM, and Jenkins
Experience with Tableau for creating dashboards and reports
Strong scripting skills (e.g., Python, Shell) are a plus
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
A proactive and results-oriented mindset
Proven ability to manage multiple tasks and projects in a fast-paced environment
Master's degree in Computer Science or Statistics is required

Job Responsibility

Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk
Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability
Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications
Drive the implementation of new automation projects from conception to completion, including chasing down necessary approvals from stakeholders to ensure timely delivery
Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders
Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk
Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives

Fulltime

Fixed Income Rates eTrading Production Support Senior Analyst - Assistant Vice President

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Proven experience providing comprehensive technical and business support directly to Front Office users within a financial institution, demonstrating a strong understanding of financial products (e.g., Fixed Income/Rates) and ensuring quick issue resolution
Know procedures in maintaining and managing critical application systems, including daily checks, continuous monitoring, regional handovers, and adherence to SLAs. Strong ability in incident handling, triage, escalation, communication, troubleshooting, and resolution
Demonstrated hands-on technical experience in Linux environments, including system administration, bash scripting, and relational databases
Ability to assess the risk and impact of production issues, define scope for complex problem resolution, and drive application enhancements for stability and efficiency
Liaising between users/traders, internal technology groups, and vendors. Effectively prioritizes bug fixes and support tooling requirements, demonstrating sound communication and diplomacy
Acts as a Subject Matter Expert (SME) to senior stakeholders, coaches junior analysts, and develops/maintains comprehensive technical support documentation and operating standards

Job Responsibility

Management of our suite of core Rates (G10 and Local Markets) applications, working through problems, and dealing with user issues
Driving engineering initiates, improving process workflows, and eliminating toil through automation by building/implementing solutions

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Apps Dev Intmd Programmer Analyst - C11 - DevOps And Automation Engineer

The Applications Development Intermediate Programmer Analyst is an intermediate ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor degree in Computer Science / Information Technology or a related field, or substantial practical experience of software delivery
5+ years of relevant experience in Application Development, DevOps and Automation roles
Strong experience with Unix or Linux
Experience with frameworks like Hibernate, Junit, Spring Boot/Microservice-style application development
Strong experience in automation scripting (Python/Java/TypeScript/PowerShell/Bash)
Strong experience with Relational Databases like Oracle, MSSQL
Experience with build tools like Maven/Gradle, Jenkins, UDeploy
Experience with cloud based architectures on OpenShift Kubernetes
Testing and automation experience with distributed software applications
Experience in working with distributed teams situated globally in different time-zones is a plus

Job Responsibility

Utilize knowledge of applications development procedures and concepts, and basic knowledge of other technical areas to identify and define necessary system enhancements, including using script tools and analyzing/interpreting code
Consult with users, clients, and other technology groups on issues, and recommend programming solutions, install, and support customer exposure systems
Apply fundamental knowledge of programming languages for design specifications
Analyze applications to identify vulnerabilities and security issues, as well as conduct testing and debugging
Design, build, and maintain automation frameworks for CI/CD, infrastructure provisioning, and application deployments
Automate environment creation, configuration, and teardown across development, testing, and production
Serve as advisor or coach to new or lower level analysts
Develop reusable automation modules, templates, and internal tools to improve engineering productivity
Integrate security tools into automated pipelines
Champion automation-first culture and help teams adopt DevOps best practices

Fulltime

Microsoft Dynamics365 and Power Platform Support Analyst

The Microsoft Dynamics 365 and Power Platform Support Analyst will be responsibl...

Location

United Kingdom , Birmingham

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent must have technical skills in: Dynamics 365 (Customer Engagement/CRM)
Excellent development skills in plugins (C#) and JavaScript
Power Automate
Managing solutions using Azure DevOps pipelines.
A minimum of 3 years of experience
A strong attention to detail and excellent troubleshooting/problem solving skills.
The ability to work independently and as part of a development or service desk team.
Help to train and mentor more junior colleagues.
Responsible for synchronising Dev, Test, Training, Pre Prod and Production Environments.
BAU support on various priority levels (P1 (High), P2, P3 P4 (Low)) and bug-fixing.

Job Responsibility

Supporting and enhancing the Dynamics 365 and Power Platform solutions for clients.
Undertaking support, maintenance and development tasks on the Dynamics365 and Power Platform estate for a large NTT DATA client in the public sector.
Leading the service, from taking transition of the D365 and Power Platform estate from the current team to helping establish a fully fleshed out service.
Building working relationships with key client, incumbent and NTT DATA stakeholders, including other NTT DATA technical support and engineering teams.
Working as part of our Microsoft Business Applications team to support our client in resolving their incidents and service requests.
Working on processing small to medium development/enhancement requests for existing clients and looking for opportunities to improve solutions where appropriate.
Troubleshooting and problem solving
picking up existing solutions and reviewing how things are configured/developed, and use supporting documentation to help troubleshoot issues.
Working across a range of clients and industries.
Working with core technologies day-to-day: Dynamics 365 (Customer Engagement/CRM), C# plugins, JavaScript and Power Automate.

What we offer

A range of tailored benefits that support your physical, emotional, and financial wellbeing.
Continuous growth and development opportunities.
The opportunity to have flexible work options.

Community Support Forecasting and Demand Planning Analyst

We are looking for a seasoned Forecasting and Demand Planning Analyst on our Com...

Location

United States

Salary:

168000.00 - 210000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

10+ years of experience in demand forecasting, capacity planning, workforce analytics, or applied analytics
Bachelor's degree in Mathematics, Statistics, Operations Research, Engineering, Economics, Data Science, or a related quantitative field
Strong foundation in probability, statistics, and optimization
Hands-on experience building and validating forecasting models (time series analysis, exponential smoothing, ARIMA, regression, hypothesis testing) and capacity models (Erlang, queueing theory, service-level and utilization modeling)
Strong understanding of contact center metrics (AHT, ASA, service level, shrinkage, occupancy)
Advanced analytical skills with strong proficiency in Excel, Google Sheets, SQL, Python and data visualization tools such as Tableau
Strong business acumen with the ability to balance cost efficiency and customer experience outcomes
Excellent communication, executive presentation, and stakeholder influence skills
ability to explain complex analytical concepts to non-technical audiences
Comfortable operating in fast-paced, ambiguous, and highly dynamic environments

Job Responsibility

Own short-term, mid-term, and long-term demand forecasting across all Global Operations teams and channels (phone, messaging, email, back-office etc.)
Design, develop, and maintain statistically robust demand forecasting models using time series and machine learning techniques
Perform trend, seasonality, and variance decomposition
detect structural breaks, outliers, and demand anomalies
Quantify forecast uncertainty through confidence intervals, error distributions, and bias analysis
Perform scenario modeling for peak demand periods, product launches, growth initiatives, and unplanned demand events
Continuously assess model performance using statistical accuracy metrics
Establish model governance standards
Research, prototype, and implement new forecasting and optimization techniques
Perform scenario planning and sensitivity analysis to quantify trade-offs between service levels, cost, and utilization

What we offer

Bonus
Equity
Benefits
Employee Travel Credits

Fulltime

Catastrophe Risk Data Automation and Reporting Developer

This role is within the Exposure Management team dedicated to catastrophe risk m...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Educated to A-Level or equivalent
Degree in a relevant discipline preferred but not essential
Actuarial background is advantageous but not required
Strong numerical ability with excellent attention to detail and accuracy
Effective verbal and written communication skills, able to explain technical concepts to non-technical audiences
Strong time-management skills with the ability to manage competing priorities
Ability to work independently as well as collaboratively in a team environment
Problem-solving mindset with the ability to analyse issues and develop practical solutions
Previous insurance experience, ideally within exposure management, analytics
Strong technical skills, including advanced Excel and SQL coding/programming experience

Job Responsibility

Work alongside Exposure Management Analysts to update, streamline, and optimise reporting processes using modern coding practices, tooling, and programming languages
Design, build, automate, and maintain the production of Management Information (MI), ensuring outputs are accurate, timely, repeatable, and scalable
Develop automated data transformation routines, dashboards, and reporting feeds using tools such as SQL, R, Power BI, or Python (if applicable)
Build solutions for how Exposure Management data is presented, consumed, and integrated with other functions (e.g., pricing tools, underwriting systems, capital modelling)
Create reusable code modules, templates, and documentation to support consistent development standards across the team
Review and enhance internal processes for regulatory submissions, including (but not limited to) Lloyd's Realistic Disaster Scenarios (RDS) and Lloyd's RDS/RDL returns
Identify opportunities for automation, data quality improvement, and improved auditability within regulatory reporting
Ensure processes align with good practices in accuracy, validation, and governance
Train colleagues on processes and contribute to the upskilling of Exposure Management colleagues in data automation and reporting
Work collaboratively with underwriting support functions (claims, risk, data management) to source, validate, and integrate data where required

Fulltime

Pmo & Automation Analyst - Technology (It Pmo)

As a PMO & Automation Analyst, you will lead the transformation of project gover...

Location

Ireland , Dublin

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Technical Proficiency: Hands-on experience with (or strong aptitude to learn) automation and analytics tools such as Microsoft Power Automate, Power BI, or similar workflow/BI platforms. Ability to design simple automation scripts or use AI-based tools to streamline processes
Financial & Analytical Skills: Solid understanding of project budgeting, forecasting, and cost management principles. Comfortable working with financial data and large datasets, demonstrating strong analysis and numeracy skills with high attention to detail and accuracy
Project & Tool Knowledge: Familiarity with project management processes and common tools (e.g., SharePoint, Microsoft Project or similar PM software). Proficiency with Microsoft Office suite, especially Excel for data manipulation and PowerPoint for presentation of complex information
Problem-Solving & Innovation: A proactive, curious mindset with proven ability to identify process gaps and implement creative technical solutions. Willingness to continuously learn and experiment with new technologies (AI, bots, data analytics) to improve ways of working
Self-Management & Collaboration: Ability to work independently, managing multiple priorities to deliver high-quality outputs with minimal supervision. Excellent communication and interpersonal skills – able to work effectively with cross-functional teams, explain technical concepts in simple terms, and influence stakeholders to embrace new processes

Job Responsibility

Design & Manage Automated Workflows: Develop and maintain automated processes (using tools like Power Automate and other AI/ML technologies) for key project governance activities, such as resource time tracking, approvals, and financial updates – ensuring these workflows run smoothly and minimize manual intervention
Financial Governance & Budget Tracking: Partner with Project Managers and Finance to maintain accurate, real-time project budgets and forecasts. Use digital tools and dashboards to track spend, forecast costs, and ensure resources are allocated efficiently
Offshore (VOIS) Budget Coordination: Coordinate with offshore/VOIS teams to manage and track budgets for outsourced project components. Ensure seamless integration of offshore costs into overall project financials and that all expenses are properly approved and documented
Dynamic Reporting & Dashboards: Create and refine interactive dashboards and management reports (e.g., in Power BI or similar tools) that give senior stakeholders clear, real-time visibility of project status, risks, and key metrics. Continuously improve these reporting outputs using feedback and new data techniques
Advanced Analytics & Insights: Perform ad-hoc data analysis on project and portfolio data to identify trends, anomalies, or improvement opportunities. Present insights through high-quality visuals and presentations (e.g., slides, charts) to support decision-making by leadership
Governance & Standards Ownership: Drive consistency and best practices across the project management community by developing and promoting standard templates, automated processes, and data governance standards. Ensure that project teams adhere to these standards for efficient, aligned ways of working
Continuous Improvement & Innovation: Proactively identify process inefficiencies or manual work steps in project and financial management. Conceive and implement improvements – from small process tweaks to larger automation initiatives – that increase productivity and reduce errors
Stakeholder Engagement & Training: Act as a champion for new tools and processes, coaching and supporting project teams in adopting automated solutions. Provide training or guidance to colleagues on using new dashboards and workflow tools, building a culture of data-driven decision making

What we offer

The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance
A competitive package including salary, bonus and a strong pension to support you now and long-term
''Generous'' flexible benefits allowance, plus access to comprehensive health and wellbeing support
Access to our on-site wellness centre and gym, alongside a wider wellbeing programme
Free mobile plan, device offers and exclusive discounts for you, your family and friends
Market-leading family policies and flexibility to support you at every stage of life
Real opportunities for career growth through learning, development and internal progression

Fulltime

New

Catastrophe Risk Data Automation and Reporting Developer

This role is within the Exposure Management team dedicated to catastrophe risk m...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Educated to A-Level or equivalent
Degree in a relevant discipline preferred but not essential
Actuarial background is advantageous but not required
Strong numerical ability with excellent attention to detail and accuracy
Effective verbal and written communication skills, able to explain technical concepts to non-technical audiences
Strong time-management skills with the ability to manage competing priorities
Ability to work independently as well as collaboratively in a team environment
Problem-solving mindset with the ability to analyse issues and develop practical solutions
Previous insurance experience, ideally within exposure management, analytics
Strong technical skills, including advanced Excel and SQL coding/programming experience

Job Responsibility

Work alongside Exposure Management Analysts to update, streamline, and optimise reporting processes using modern coding practices, tooling, and programming languages
Design, build, automate, and maintain the production of Management Information (MI), ensuring outputs are accurate, timely, repeatable, and scalable
Develop automated data transformation routines, dashboards, and reporting feeds using tools such as SQL, R, Power BI, or Python (if applicable)
Build solutions for how Exposure Management data is presented, consumed, and integrated with other functions (e.g., pricing tools, underwriting systems, capital modelling)
Create reusable code modules, templates, and documentation to support consistent development standards across the team
Review and enhance internal processes for regulatory submissions, including (but not limited to) Lloyd's Realistic Disaster Scenarios (RDS) and Lloyd's RDS/RDL returns
Identify opportunities for automation, data quality improvement, and improved auditability within regulatory reporting
Ensure processes align with good practices in accuracy, validation, and governance
Train colleagues on processes and contribute to the upskilling of Exposure Management colleagues in data automation and reporting
Work collaboratively with underwriting support functions (claims, risk, data management) to source, validate, and integrate data where required

Fulltime

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Automation and Production Support Analyst

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