Automated Operations Team Lead Job at Ericsson (Riyadh)

KYC Operations Team Lead

As a KYC Operations Team Lead, based in Madrid, you will lead a team that is in ...

Location

Spain , Madrid

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

People leader with at least 2 years of people management experience, preferably in Operations, Support, or Compliance
Have led operational teams before, with proven success in ensuring KPIs and SLAs are met while working cross-functionally with different business units across the globe
Have a basic understanding of KYC processes and best practices, within FinTech, banking, payments, or other financial industries
Innovative, focused on problem-solving and able to improve operational processes through automation and efficiency measures
Exceptional stakeholder management skills and are used to working on an international and global team
Excellent communicator in English, easily collaborating with both technical and non-technical people

Job Responsibility

Lead the team that is responsible for the Know Your Customer (KYC) process during the onboarding of new merchants to ensure it is done efficiently and complying with all regulations
Define and clearly communicate key objectives, goals, and SLAs for the team
Evaluate performance through metrics, track team progress and success, and present results to Senior Leadership while being ultimately responsible for all decision-making regarding your team
Coach, mentor, and manage members of the team and give direct feedback
Recruit and onboard talented CDD/KYC Analysts who can contribute to Adyen and our merchants’ growth

FinCrime Operations Team Lead

As a FinCrime leader (referred to at Adyen as an AML & Screening leader) for the...

Location

Brazil , Sao Paulo

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

6+ years of experience in AML, Screening, or broader Financial Crime within a financial institution, PSP, issuing bank, or fintech, including demonstrated people-leadership skills
Proven leader with a track record of building, mentoring, and motivating high-performing teams, driving accountability, development, and a strong performance culture
Strong analytical and problem-solving capability, able to interpret complex data, identify risk trends, and make sound, risk-based decisions in a KPI-driven environment
Experienced in designing scalable processes, controls, and operational improvements, while managing investigations and screening activities with precision and attention to detail
Effective communicator and collaborative partner, comfortable operating in fast-moving global environments, presenting to senior stakeholders, and adapting to evolving priorities
Payments, banking, or FinTech experience is strongly preferred
Full professional proficiency in English with clear written and verbal communication skills
able to present insights to senior stakeholders
Willingness to travel internationally as required

Job Responsibility

Lead, develop, and scale a high-performing AML & Screening team (10 FTE), ensuring clear ownership, structured workflows, strong coaching, and a culture of accountability and continuous improvement
Oversee complex AML and sanctions investigations end-to-end, including transaction analysis, customer due diligence, adverse media review, escalation handling, and SAR recommendations across acquiring, issuing, banking, and capital products
Monitor emerging AML, sanctions, and FinCrime typologies and regulatory developments, translating insights into improved controls, risk coverage, and operational readiness
Implement and continuously enhance AML & Screening policies, procedures, and controls across transaction monitoring, sanctions screening, investigations, escalation, and regulatory reporting, aligned with Fraud and broader FinCrime strategy
Drive operational excellence using data insights, automation, quality assurance, and root-cause analysis, while partnering cross-functionally to deliver scalable monitoring and detection capabilities
Build team capability through hiring, performance management, training, mentorship, and clear communication that supports professional growth and sustained high performance
Provide performance visibility through outcome tracking, senior stakeholder reporting, audit and regulatory support, and execution of global AML & Screening priorities

Fulltime

Banking Operations Team Lead - Claims German Market

As part of the Banking Operations group be the operational anchor for Claims han...

Location

Spain , Madrid

Salary:

Not provided

N26

Expiration Date

Until further notice

Requirements

Proven experience in operations, service delivery or similar functions, with direct experience managing teams that handle complex operational cases
Demonstrated people leadership where you’ve led specialists across different disciplines, given context and alignment, and empowered team members to work directly with stakeholders
Strong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable
Structured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus
Professional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience
Excellent analytical mindset with the ability to use data for prioritisation and decision making
Deep attention to detail while keeping a clear view of the broader operational and business context
Fluent written and spoken German and English (German is essential for this role). Any other European language is a bonus
Confident stakeholder communicator with strong interpersonal skills and the ability to influence across functions

Job Responsibility

Lead, organise and develop a high-performing Claims team focused on the German market, setting priorities, allocating capacity and removing blockers
Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation
Define and track team KPIs / OKRs with Banking Operations leadership to measure operational readiness, quality and performance
Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy
Manage relationships with outsourcing partners and external service providers
including design and deliver training, coach partners on complex case handling
Partner cross-functionally to design and implement process changes that improve customer experience and reduce risk
Lead incident analysis and root-cause investigations
propose and drive actionable, measurable workarounds and long-term fixes
Maintain and continuously improve internal documentation and playbooks to minimise audit findings and operational friction

What we offer

Accelerate your career growth by joining one of Europe’s most talked about disruptors
Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
Vacation days vary depending on your location of work. Additional day of annual leave for each year of service
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
A relocation package with visa support for those who need it

Team Lead, Managed Services Operations

The Team Lead, Managed Services Operations is an entry level management role, re...

Location

India , New Delhi

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Good organizational and team management skills
Good communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients
Developing understanding of budgets and cost management
Good time management, prioritization and delegation abilities
Good focus on client centricity
Highly focused on business outcomes
Ability to guide the team through transformational objectives set out by the business
Ability to work across different cultures and social groups
Ability to work well in a pressurized environment and adapt to changing circumstances
Bachelor’s degree or equivalent degree in Information Technology or Computing or related field

Job Responsibility

Monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature
Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
Provides support to all escalated incidents
Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers
Acts as emergency support contact as needed, for critical client and business-impacting issues
Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
Timely escalation of all tickets to management with ensuing updates, where applicable
Proactively identifies, contributes, implements, and works with automation teams for effort optimization and automating routine tasks
Systematically gathers relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices
Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments

Fulltime

Customer Operations Senior Finance Team Lead

The Accounts Receivable Team Lead is responsible for end‑to‑end oversight of U.S...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in operations, finance, or accounting
Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
Experience supervising or managing direct reports
Working knowledge of US applicable laws and regulations and/or internal control framework, preferably with a publicly-traded corporation
Experience with multiple currencies
Experience with ERP SAP, Microsoft Office products
Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)

Job Responsibility

Acts as the end-to-end owner for US AR and Collections outcomes, accountable for results (cash, DSO, Aging, customer experience)
Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt)
Exercises independent judgement to guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments
Lead escalations and coordinate cross‑functionally with stakeholders
Drive and execute ASML Customer Operations initiatives, strategies and targets within US AR, Invoicing and Collections
Owns end‑to‑end U.S. AR and Collections performance, accountable for outcomes (cash, DSO, aging, customer experience) and empowered to make independent decisions
Leads cross‑functional and global stakeholders to resolve complex issues, translate strategy into execution, and drive sustainable process and control improvements
Develops team capability and judgment, embedding ownership, continuous improvement, and automation as standard ways of working
Implement standardized procedures and internal controls across US AR and collections
Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements

Fulltime

Team Lead, Global Live Operations

As a Team Lead on the Global Live Operations team, you will manage a small team ...

Location

United States , Tempe

Salary:

Not provided

DoorDash

Expiration Date

Until further notice

Requirements

3–5 years of experience, with at least 1+ years managing hourly, shift-based, or support teams in high-volume environments (e.g., logistics, customer support, marketplaces)
Hands-on operator comfortable stepping in to execute work
Highly detail-oriented with experience improving accuracy in repetitive or process-driven work
Experience managing structured, process-driven work where accuracy and consistency are critical
Comfortable operating in fast-paced, time-sensitive environments and making real-time decisions with limited information
Confident holding a high bar and having direct, sometimes difficult performance conversations
Strong organizational and prioritization skills, able to manage multiple workflows simultaneously
Communicates clearly and effectively with team and cross-functional partners
Comfortable working with spreadsheets (Excel or Google Sheets) and using data to identify trends or issues
Willing to work a flexible schedule, including weekends and holidays, to support a 24/7 operation

Job Responsibility

Manage team’s execution of recurring workflows that support delivery quality and marketplace health
Step in to execute workflows directly during peak periods, complex situations, or when coverage is limited
Ensure consistent, high-quality execution of manual workflows by implementing checks, audits, and processes/systems to reduce errors
Monitor team performance and address gaps through direct, data-driven feedback and performance management
Act as point of escalation during operational disruptions (e.g., weather, holidays), making timely decisions under pressure
Set clear priorities across competing tasks and ensure ownership is defined so nothing falls through the cracks
Identify opportunities to reduce errors, improve efficiency, and enhance workflows through better tooling or automation
Communicate clearly with cross-functional partners and support new workflows or operational initiatives

What we offer

Premium healthcare
Wellness expense reimbursement
Paid parental leave

Fulltime

Team Lead GBS Sourcing Operations

Execute sourcing enablement activities to streamline procurement processes and f...

Location

Portugal , Porto

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

University degree in Commerce/Business Administration/Finance/ Controlling or similar
5 plus years relevant work experience in the accounting / business area / Procurement
Proven work experience in people management / demonstrated ability to manage a medium-sized team
Broad and deep theoretical understanding of job function
Experience in managing/leading teams
Strong knowledge of Content & Catalog Management
Strong knowledge of Sourcing Enablement support for Procurement department
Knowledge of Ariba Sourcing platform
Experience with SAP
Pro-active mindset in terms of identifying opportunities to drive automation and collaborate to reach goals regarding eSourcing

Job Responsibility

Ensure team’s management including coaching, training, motivation and performance appraisal guidance
Supervise the daily operations by adhering to the agreed SLAs towards the business partners
Ensure good relationships with business partners and the global functional Team on a proactive basis
Develop and report relevant KPI’s for area of responsibility
Ensure that KPI’s are maintained, achieved and reported in a correct and timely manner
Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work
Problem analyses and proposal or assessment of solutions, and respective implementation
Lead initiatives to automate/optimize processes
Provide recommendations and act as a key point of contact to stakeholders
Act as the subject matter expert for complex issues

Fulltime

Customer Operations Senior Finance Team Lead

This role supports accounts receivable, collections, quote creation and order ma...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor or master degree, preferably in operations, finance, or accounting
Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
Minimum of 3 years supervising or managing direct reports
Working knowledge of applicable laws and regulations and/or internal control framework
Experience with ERP SAP, Microsoft Office products
Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)
Multi-disciplinary & multi-cultural understanding, values differences and is able to bridge between different departments and people
Strives for continuous improvement
Committed and flexible (going the extra mile)
LEAN training, including a yellow, green, orange or black belt preferred

Job Responsibility

Oversee AR and collections activities to ensure timely cash application and reduction of overdue receivables
Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt)
Guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments
Lead escalations and coordinate cross‑functionally with Service, Sales Control, Account Teams, and Customer Operations managers
Oversee service-related operational processes including service contract, spare parts & labor, Vendor Sales, and a customer portal tool
Bridge process gaps within Customer Operations and between multiple stakeholders
Ensure timely, accurate, and compliant service invoicing and documentation
Implement standardized procedures and internal controls across AR, collections, and customer service operations
Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements
Drive automation initiatives using SAP ECC and SAP S/4 HANA, dispute management tools, RPA, portals and macros

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Automated Operations Team Lead

Job Description

Job Responsibility

Requirements

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