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We’re looking for a persuasive and empathetic communicator who can re-engage potential customers, understand their concerns, and turn a “no thanks” into a “yes, let’s do it.”
Job Responsibility:
Turn no into yes: When a customer declines our offer, you’ll step in — calling them to understand their hesitation, address objections, and win them back
Own the customer journey: Guide the customer through the process and schedule successfully a final evaluation at one of the 60 branches in Spain
Drive Sales by converting interest into action
Maintain trust and make the difference that turns leads into loyal customers. As the first point of contact you will ensure that our client's needs are consistently exceeded
Requirements:
Fluent written and spoken Spanish language skills
Intermediate English level
Experience in Telesales, Customer Service with product placement or Collections, outbound calls
Passion for delivering exceptional customer service and engaging with clients
You thrive in a target-driven environment and are motivated to achieve results
Comfortable in a repetitive environment, adaptable and methodical
What we offer:
Hybrid work, 1 week from the office, 1 week home
A nice office just 1 minute away from Pipera metro station
A warm team atmosphere and fun team events
Private health insurance via Medicover
Open communication and delivering results are more important to us than a dress code
Inclusive and respectful multicultural work environment