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The Repair Shop Manager oversees daily operations of the repair shop, ensuring efficient workflow, high-quality repairs, excellent customer service, and profitability. This role is responsible for managing staff, coordinating repairs, maintaining inventory, and ensuring compliance with safety and quality standards.
Job Responsibility:
Oversee daily shop operations and repair workflows
Schedule and prioritize repair jobs to meet deadlines
Ensure repairs meet quality standards and manufacturer specifications
Monitor productivity and minimize downtime
Hire, train, supervise, and evaluate technicians and support staff
Assign work based on skills and workload
Enforce company policies, safety procedures, and performance standards
Foster a positive, team-oriented work environment
Handle customer inquiries, estimates, and complaints professionally
Ensure clear communication regarding repair timelines and costs
Maintain high customer satisfaction and repeat business
Manage inventory of parts, tools, and supplies
Order materials as needed while controlling costs
Ensure proper maintenance and calibration of equipment
Prepare estimates, invoices, and repair documentation
Monitor expenses, labor costs, and shop profitability
Meet sales and performance targets
Generate reports on productivity, revenue, and customer feedback
Ensure compliance with local regulations, warranties, and safety standards
Maintain a clean, organized, and safe work environment
Requirements:
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
3–5 years of experience in a repair or service environment
Prior supervisory or management experience preferred
Strong technical knowledge relevant to the repair industry
Excellent leadership, communication, and customer service skills
Proficiency with repair management software and basic accounting tools
What we offer:
Service a wide variety of vehicles
Work with local and national fleet accounts
Receive ongoing training to advance your skill set
Be part of a well-known international brand in a locally-owned center