This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At OneMain, our Auto Loan Representatives in the auto purchase department serve as the initial contact for customers acquiring a vehicle. They help customers complete the financing of a vehicle through a local dealership while working closely with the dealership’s sales agents, in a call center environment. They communicate with dealers, merchants, and customers in handling the appropriate products or services OneMain offers by listening and understanding their financial situation. Our Auto Loan Representatives in the auto purchase department exercise good judgment and discretion to facilitate business decisions, have strong product knowledge and drive for results, multitask, and have excellent time management skills. We’re currently offering part time positions based on business needs.
Job Responsibility:
Reach out to customers via outbound calls or responding to inbound calls from potential customers
Communicate with dealer and merchants in handling escalated situations
Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting
Assist in collateral swaps and unwinding of purchase loans
Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon
Work with senior management and project teams for necessary process and system enhancements
Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance
Process applications and closing secured title or auto loans
Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
Read and understand credit bureau reports and maintain a high level of personal lending product knowledge
Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment
Requirements:
High School Diploma or GED
Sense of urgency in meeting or exceeding application processing goals
Nice to have:
2 or more years’ experience in inside sales, customer service, retail, or call center environment
Basic understanding of credit or personal finance concepts
Bilingual: Spanish
What we offer:
Health and wellbeing options for team members and their dependents