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Sentry Logo Sentry · Insurance

Auto Claims Appraiser

United States, Stevens Point · Job Posted July 03, 2026
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Job Description

Lead efficient claim decisions by assessing losses, building estimates, and securing fair settlements while collaborating with repair teams and tracking the latest repair technology.

Job Responsibility

  • Conducting inspections on auto damage to prepare and review repair estimates
  • Virtually inspect damaged vehicles to assess the extent of structural, body, mechanical, and interior damage
  • Prepare detailed, accurate, and comprehensive damage reports and repair estimates using specialized software
  • Maintain detailed records of appraisals, photographs, and communications related to each claim
  • Review and interpret insurance policies to determine coverage and liability
  • Negotiate settlements with repair facilities and clients, ensuring fairness and compliance with company policies
  • Communicate effectively with clients, repair shops, and insurance adjusters to ensure clarity and satisfaction in the claims process
  • Provide exceptional customer service, addressing client concerns and inquiries promptly and professionally
  • Stay updated on industry trends, repair techniques, and new vehicle models to provide informed and accurate assessments
  • Obtain and maintain state adjuster/appraiser licenses as required

Requirements

  • Associate’s degree or equivalent work experience
  • Knowledge of vehicle repairs gained from previous experience in a repair facility, appraising responsibilities, or collision repair course work highly preferred
  • Knowledge of insurance policies, coverages, and claim procedures beneficial
  • Working knowledge of CCCOne valuable
  • Past body shop or Insurance claim handling experience desired
  • Excellent customer service skills and the ability to communicate professionally both verbally and in writing highly beneficial
  • Computer skills and knowledge of estimating software preferred
  • Superior time management skills and ability to perform multiple tasks effectively and concurrently beneficial
  • Acceptable motor vehicle record if driving own or company vehicle

What we offer

  • Scheduled Hybrid work model
  • Monday and Friday work from home if you choose to
  • In-office workspace and materials for your home office
  • Equipment for your home office
  • Meal Subsidy
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave
  • Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program
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