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Authorization Coordinator

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Integrated Medical Services, Inc.

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Location:
United States , Avondale

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Authorization Coordinator in our Cardiology Clinic in Avondale. The Authorization Coordinator will be responsible for a variety of administrative tasks, including verifying eligibility, submitting authorization requests for procedures/testing, check-in and check-out, answering phones, scheduling, and incoming and outgoing referral management. Instill the IMS mission, vision, and values in the work performed.

Job Responsibility:

  • Verifying eligibility
  • Submitting authorization requests for procedures/testing
  • Check-in and check-out
  • Answering phones
  • Scheduling
  • Incoming and outgoing referral management
  • Submits authorization requests to insurance for ancillary services performed in the clinic
  • Manages ancillary schedules to ensure all tests/procedures are approved to be performed before the patient arrives for testing
  • Coordinates and manages physician clinic/procedure schedules with the RFA/Procedure schedulers
  • Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures
  • Verifies demographics, referral, and insurance info of new patients and established patients
  • Prep a few days before verifying insurance/outstanding liabilities/medical documentation/informing patients of copays and deductibles
  • Re-schedules appointments/tests/procedures if needed due to insurance
  • Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient
  • Answer all incoming calls and route them to the appropriate staff, phones must be answered within 3 rings, and phone ring volume must be turned up to level 5
  • Verifies eligibility via insurance portals or by calling insurance
  • Provides excellent customer service and assistance to patients of the practice
  • Communicates patient’s problem/complaint to the practice manager
  • Responsible for the overall cleanliness of the front office

Requirements:

  • Previous experience with Athena system is a plus
  • Excellent customer service and communication skills
  • Excellent communication skills-both written and verbal
  • Ability to plan, coordinate, and organize front office tasks
  • Good computer skills and being familiar with Microsoft (Word and Excel)
  • EMR (Athena) experience a plus
  • Knowledge in Insurance portals a plus
  • High School Diploma or GED
  • At least 1 year of customer service skills and experience

Nice to have:

  • Knowledge in Insurance portals a plus
  • Previous experience with Athena system is a plus
  • EMR (Athena) experience a plus
What we offer:
  • Medical
  • Dental
  • Vision
  • Short-term disability
  • Long-term disability
  • Life insurance
  • Paid time off
  • 401K plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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