Authorization Coordinator

• Responsible for working any order that drops into the authorization coordinator work queue
• Manage daily orders that are placed by referring physician/ordering groups through work queue and order depots
• Schedule daily orders with patients and follow up with patients that have been previously left messages to schedule
• Check eligibility of patient’s insurance and initiate and obtains authorizations
• Check status of pending authorizations
• Follow up on denied cases with physician offices and pursue reconsiderations/appeals/relay option of peer to peers
• Responsible for assisting with inbound calls when it is operationally necessary
• Could be asked to place written/non epic orders into system
• May be asked to enter demographic and insurance information into system

• High School Diploma or equivalent
• Experience working in a call center preferred
• Experience providing customer service in a healthcare setting preferred
• Experience/proficiency working with Electronic Health Records (EPIC experience) preferred
• Must have a friendly and caring attitude with empathy for each patient
• Excellent interpersonal, analytical, communication, and problem-solving skills
• Must be willing to take on new tasks when operational needs arise
• Must be committed to maintaining strict confidentiality in compliance with HIPAA

Eligible for an increase of up to $3/hr after six months of employment with Career Advancement Program