CrawlJobs Logo

Audit and Customer Assurance Lead

personifyhealth.com Logo

Personify Health

Location Icon

Location:
Bosnia and Herzegovina , Tuzla

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We're seeking an experienced professional who can serve as the critical liaison between our Governance, Risk & Compliance team and customer-facing operations. As our Audit & Customer Assurance Lead, you'll manage customer audit engagements while ensuring seamless compliance responses that build trust and strengthen client relationships.

Job Responsibility:

  • Lead customer engagement: Serve as primary GRC contact for customer audits and assessments while managing responses to security questionnaires, RFPs, and due diligence documents
  • Coordinate stakeholder collaboration: Partner with internal teams to gather accurate, timely evidence and responses while providing audit walkthroughs and documentation to customers
  • Manage audit processes: Own end-to-end customer-facing audits and compliance requests while maintaining organized audit response repository for reuse across engagements
  • Drive documentation excellence: Collaborate on Trust Center development and maintenance while ensuring external-facing security documentation and compliance reports remain updated and accessible
  • Optimize continuous improvement: Identify repeatable processes and contribute to automation tools (Whistic, Drata, Loopio) while defining and tracking KPIs for audit completion and turnaround times
  • Ensure framework alignment: Maintain knowledge of regulatory requirements (HIPAA, HITRUST, SOC, GDPR) while supporting readiness efforts and evidence collection for audits

Requirements:

  • Bachelor's degree in Information Security, Business, or related field
  • 4+ years experience in GRC, IT audit, information security, or compliance
  • Experience responding to customer audits and managing cross-functional stakeholders
  • Familiarity with frameworks including SOC 2, ISO 27001, NIST CSF, HITRUST, HIPAA
  • Understanding of cloud environments (AWS, Azure, GCP) and SaaS models preferred
  • Experience with tools such as Drata, Whistic, Loopio, Salesforce, Jira, and SharePoint preferred
  • Excellent written and verbal communication with strong organizational and project management skills
  • Ability to handle sensitive information with discretion while maintaining customer-centric mindset
  • Strong problem-solving abilities with talent for managing complex stakeholder relationships
  • Capability to coordinate evidence collection and ensure customer concerns align with control coverage

Nice to have:

  • Understanding of cloud environments (AWS, Azure, GCP) and SaaS models
  • Experience with tools such as Drata, Whistic, Loopio, Salesforce, Jira, and SharePoint

Additional Information:

Job Posted:
January 02, 2026

Icon
Personify Health - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Audit and Customer Assurance Lead

Quality Assurance Lead

The Quality Assurance Lead in the Quality Assurance Department is responsible fo...
Location
Location
Salary
Salary:
Not provided
aramex.com Logo
Aramex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Leadership Behaviors: Setting a clear direction
  • Simplification
  • Collaborate & break silos
  • Execution & Accountability
  • External focus
  • Skills: Analytical Skills
  • Problem Solving
  • Communication Skills
  • Attention To Details
  • Safety And Quality Awareness
Job Responsibility
Job Responsibility
  • Develop and implement quality assurance policies and procedures
  • Conduct regular audits to ensure compliance with quality standards
  • Monitor and analyze quality performance metrics to identify areas for improvement
  • Collaborate with cross-functional teams to establish quality goals and objectives
  • Investigate customer complaints and non-conformance issues
  • Develop corrective and preventive actions to address quality issues
  • Maintain ISO 9001:2015 & other External Certification such as GDP (Good Distribution Practice)
  • Train and educate employees on quality control processes and procedures
  • Conduct supplier evaluations and audits to ensure the quality of incoming materials
  • Participate in the development and implementation of new products and processes
Read More
Arrow Right

Senior Technologist

An exciting opportunity with a business that is a major in their field, continuo...
Location
Location
United Kingdom , Hertfordshire
Salary
Salary:
50000.00 - 60000.00 GBP / Year
zestfoodjobs.co.uk Logo
Zest Food Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have current experience of Supplier Assurance, Auditing, Raw Materials, Food Manufacturing with Technical/Quality Assurance
  • BRCGS and HACCP/TACCP/VACCP (Food Defence) and Lead Auditor qualified will be an advantage
  • Retailer exposure will be advantageous as well as management experience
  • Food Science/Food Technology/Nutrition related degree is required
  • Must be flexible to travel with Europe and occasionally Globally
  • Good communication and organisation skills
  • Ability to engage at all levels, confident communication skills, working with suppliers and internal stakeholders
  • Experienced internal and external auditing, customer and supplier relationships, collaborating with Operational and NPD teams
Job Responsibility
Job Responsibility
  • Supplier engagement and relationship management
  • Assess Technical Projects, Raw Materials process and devise robust procedures
  • Ensuring high standards of compliance and food safety is delivered
  • Review of complaints and working closely with suppliers
  • Analysing trend results, quality non conformances, and effective management of raw material improvement standards
  • Collaborating with stakeholders such as NPD process trails and launches and supporting commercial teams with technical expertise
  • KPI reporting and data management
  • Deputising for the Technical Manager
Read More
Arrow Right

Site Technical Manager

We are partnered with a well-established and long standing client of ours that c...
Location
Location
United Kingdom
Salary
Salary:
60000.00 - 70000.00 GBP / Year
zestfoodjobs.co.uk Logo
Zest Food Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a similar role within food manufacturing
  • Strong knowledge of BRCGS and HACCP systems (Lead HACCP certification desirable)
  • Experience working directly with major retailers and handling customer audits
  • Demonstrated ability to lead, coach, and develop teams effectively
  • Excellent communication skills - confident dealing with customers, colleagues, and auditors alike
  • A proactive approach, with a passion for maintaining high standards and driving site performance forward
Job Responsibility
Job Responsibility
  • Manage and develop the factory QA team, ensuring effective day-to-day operations
  • Maintain audit readiness across the site, leading both internal and external audits, including customer visits
  • Deputise for the Technical Manager, providing support and leadership across the technical function
  • Ensure all products consistently meet customer specifications and regulatory standards
  • Act as a lead member of the HACCP team, ensuring compliance and robust risk management
  • Be a key customer contact, managing relationships and ensuring confidence in site performance
  • Champion a strong food safety and quality culture, engaging and influencing teams across all departments
  • Fulltime
Read More
Arrow Right

Information Security Senior Engineer

To lead the organisation’s security assurance and standards capability. The role...
Location
Location
United Kingdom , Coventry
Salary
Salary:
70000.00 - 78000.00 GBP / Year
the-mtc.org Logo
Manufacturing Technology Centre
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in information security assurance, governance or audit‑facing security roles
  • Strong understanding of network security principles and the ability to challenge and validate technical designs
  • Led enterprise classification approach, technically and assured
  • Demonstrable experience supporting customer audits and completing security questionnaires & bid assurance responses
  • Ability to produce clear, evidence‑led documentation that stands up to scrutiny
  • Strong influencing and communication skills
  • Self‑starting approach with high ownership
Job Responsibility
Job Responsibility
  • Own the interpretation and day‑to‑day operation of relevant standards and assurance frameworks (Defence, CE/CE+)
  • Maintain an evidence library and control narratives suitable for customer audits and formal assessments
  • Lead responses to customer security audit requests and new business Security Assurance Questionnaires (SAQs), working closely with technical colleagues
  • Strengthen the organisation’s network security assurance capability: challenge designs, validate controls, and support secure integration into enterprise facilities
  • Coordinate internal assurance activities supporting annual Cyber Essentials Plus including readiness reviews, remediation tracking and evidence pack quality
  • Support incident response governance: ensure playbooks, communications templates and post‑incident learning are maintained
  • Contribute to the cyber security communications channel: support awareness campaigns, targeted briefings and lessons‑learned messaging
  • Support the maintenance of ITSM, and address security governance and design related tickets
  • Play an active role in maintaining & contributing to Security related Dev Ops
What we offer
What we offer
  • Excellent Pension Scheme
  • Flexible Working
  • Fulltime
Read More
Arrow Right

Site Technical Manager

An established food manufacturer are looking for Site Technical Manager to lead ...
Location
Location
United Kingdom , Norfolk
Salary
Salary:
75000.00 - 80000.00 GBP / Year
zestfoodjobs.co.uk Logo
Zest Food Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a senior technical, QA, or quality systems role within the food manufacturing industry
  • Strong working knowledge of HACCP (Level 4), Food Safety (Level 4), and internal auditing
  • Demonstrable experience of leading customer audits and maintaining BRCGS compliance
  • Excellent leadership and communication skills with the ability to influence at all levels
  • A proactive, collaborative approach to problem-solving and driving site improvements
  • A relevant food science or related degree (or equivalent practical experience)
Job Responsibility
Job Responsibility
  • Lead and develop the site Technical Team to deliver outstanding food safety and quality performance
  • Champion a positive food safety culture through visible leadership and engagement across the site
  • Manage all technical compliance requirements including HACCP, internal audits, and customer and third-party audits
  • Ensure all product, process, and system standards meet both customer and legislative expectations
  • Investigate and resolve non-conformances using root cause analysis and implement robust corrective and preventive actions
  • Partner with internal stakeholders and customers to deliver continuous improvement in quality, food safety, and cost control
  • Act as the key technical contact for major retail customers, ensuring full compliance with their codes of practice
What we offer
What we offer
  • A key leadership position within a respected food manufacturing site
  • Opportunity to shape and develop site standards and the technical team
  • A supportive environment that values continuous improvement and professional growth
  • Fulltime
Read More
Arrow Right

QA Manager

Manage the QA team to help ensure product quality, legality and safety whilst me...
Location
Location
United Kingdom , Wednesbury
Salary
Salary:
Not provided
avarafoods.co.uk Logo
Avara Foods
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant scientific or food related qualifications (Degree desirable)
  • A practical working knowledge of BRC and retailer requirements
  • Experience working with major retailers including leading audits
  • HACCP and Food safety qualifications
  • Internal auditing training
  • Basic understanding of microbiology and potential consequences to food safety and quality
  • Strong attention to detail
  • Ability to communicate effectively with internal and external stakeholders of all levels
Job Responsibility
Job Responsibility
  • Ensure QA’s are managed effectively and appropriately to include performance assessments and continuous development
  • Ensure that Quality Auditors are effectively recruited, inducted, trained
  • Collaborate with all functions required on daily basis production, engineers, HR, hygiene, etc
  • Ensure procedures are detailed within the Quality Management System, HACCP, Food Defence are in place and actively adhered to in the factory
  • Ensure all tasks are completed by the Technical Team and any non-conformances are identified and actioned
  • Ensure all validation and verification are completed by the team
  • Liaise with production team to deliver products that meet customer specifications
  • Involved in and coordinating the investigation of customer complaints of a technical nature and ensure findings and action plans are completed and communicated both internally and externally
  • Provide support to the Technical NPD coordinator and production ensure that new or changed products, processes and packaging are effectively introduced
  • Manage external service providers (ie. Pest control and laboratory)
What we offer
What we offer
  • Competitive Salary
  • Additional shift allowance
  • 31 days holiday allowance (pro rata)
  • 6% pension
  • Life assurance/insurance
  • Various lifestyle benefits, such as cashback perks, exclusive shopping discounts from well known retailers, and discounted cinema tickets!
  • Wellbeing resources, including free online health advice & support, and wellbeing assessments
  • Free staff parking
  • Fulltime
Read More
Arrow Right

Senior Compliance Associate I

The Sr. Compliance Associate I will utilize their skills to hosts customer and r...
Location
Location
United States , San Diego
Salary
Salary:
40.92 - 46.04 USD / Hour
pci.com Logo
PCI Pharma Services
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in a Life Sciences discipline or equivalent relevant experience required
  • Minimum of 6 years of relevant QA experience in a regulated industry
  • At least two (2) years relevant experience of manufacturing in a GMP environment or Drug Product Manufacturing Preferred
  • Advanced-level understanding of regulatory requirements related to aseptic drug product manufacturing and testing
  • Knowledge and hands on experience with QMS data management software such as ACE, Track Wise, Master Control, ETQ, etc.
  • Highly effective in collaborating with internal and external customers, leading improvement projects, and training team members on internal and external auditing
  • Detail-oriented with strong organizational skills
Job Responsibility
Job Responsibility
  • Leads customer audits, collaborates with Subject Matter Experts to address audit findings, and tracks the customer audit program for continuous improvement
  • Supports vendor management program, occasionally conducts on-site and paper audits, and establishes Quality Agreements
  • Supports the execution of internal audit program
  • Supports risk management program
  • Supports the continuous improvement of the Quality Management System
  • Reviews and approves quality management system standard operating procedures (SOPs)
  • Reviews and approves deviation reports and CAPAs related to quality systems
  • Generates quality system metrics for management review meetings
  • Trains team members on conducting internal and external audits
  • Regular and reliable attendance on a full time basis
What we offer
What we offer
  • Paid time off
  • Health insurance coverage (including dental and vision)
  • Flexible spending account
  • 401(k) plan
  • Eligibility for an annual performance bonus
  • Fulltime
Read More
Arrow Right
New

Quality Assurance Manager

We are looking for an experienced QA Manager to act as part of a hands-on Techni...
Location
Location
United Kingdom , Watton
Salary
Salary:
Not provided
cranswick.plc.uk Logo
Crown Chicken LTD, Division of Cranswick PLC
Expiration Date
May 20, 2026
Flip Icon
Requirements
Requirements
  • Directly managing the site based Q.A. team, ensuring strong leadership and direction is provided to achieve and maintain a single vision for the technical team in all departments
  • Support the Factory Technical Manager in ensuring visit reports are completed, and corrective actions closed in a timely manner
  • Providing production teams with effective trending of key data such as quality assessments to support continuous improvement
  • Working to BRC standards, you will be responsible for managing all aspects of food safety, legality and quality throughout the factory
  • maintaining and developing the existing Quality Management System to support our high quality standards.
  • Being actively involved in both 'factory floor' and technical systems, including HACCP, the successful candidate will be confident in leading customer visits and audits and be able to build strong working relationships.
  • Ideally you will hold Level 3 Food Safety and HACCP certification and be able to communicate clearly and coherently at all levels of the business.
  • Drive the sites quality objectives to maintain customer standards.
Job Responsibility
Job Responsibility
  • Directly managing the site based Q.A. team
  • Support the Factory Technical Manager in ensuring visit reports are completed
  • Providing production teams with effective trending of key data such as quality assessments to support continuous improvement
  • Managing all aspects of food safety, legality and quality throughout the factory
  • maintaining and developing the existing Quality Management System
  • Being actively involved in both 'factory floor' and technical systems, including HACCP
  • leading customer visits and audits
  • Drive the sites quality objectives to maintain customer standards
What we offer
What we offer
  • Pension – 3% employer contributions/5% employee contributions
  • Access to our 'Feed your Wellbeing' hub, offering a range of retail, restaurant and entertainment discounts and wellbeing support
  • Cycle to work scheme
  • Discounted share scheme
  • Discounted local gym membership
  • Death in service insurance
  • Enhanced holiday after 2 and 4 years' service
  • Enhanced pension contribution scheme
  • Fulltime
Read More
Arrow Right