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Audit and Customer Assurance Lead

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Personify Health

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Location:
Bosnia and Herzegovina , Tuzla

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We're seeking an experienced professional who can serve as the critical liaison between our Governance, Risk & Compliance team and customer-facing operations. As our Audit & Customer Assurance Lead, you'll manage customer audit engagements while ensuring seamless compliance responses that build trust and strengthen client relationships.

Job Responsibility:

  • Lead customer engagement: Serve as primary GRC contact for customer audits and assessments while managing responses to security questionnaires, RFPs, and due diligence documents
  • Coordinate stakeholder collaboration: Partner with internal teams to gather accurate, timely evidence and responses while providing audit walkthroughs and documentation to customers
  • Manage audit processes: Own end-to-end customer-facing audits and compliance requests while maintaining organized audit response repository for reuse across engagements
  • Drive documentation excellence: Collaborate on Trust Center development and maintenance while ensuring external-facing security documentation and compliance reports remain updated and accessible
  • Optimize continuous improvement: Identify repeatable processes and contribute to automation tools (Whistic, Drata, Loopio) while defining and tracking KPIs for audit completion and turnaround times
  • Ensure framework alignment: Maintain knowledge of regulatory requirements (HIPAA, HITRUST, SOC, GDPR) while supporting readiness efforts and evidence collection for audits

Requirements:

  • Bachelor's degree in Information Security, Business, or related field
  • 4+ years experience in GRC, IT audit, information security, or compliance
  • Experience responding to customer audits and managing cross-functional stakeholders
  • Familiarity with frameworks including SOC 2, ISO 27001, NIST CSF, HITRUST, HIPAA
  • Understanding of cloud environments (AWS, Azure, GCP) and SaaS models preferred
  • Experience with tools such as Drata, Whistic, Loopio, Salesforce, Jira, and SharePoint preferred
  • Excellent written and verbal communication with strong organizational and project management skills
  • Ability to handle sensitive information with discretion while maintaining customer-centric mindset
  • Strong problem-solving abilities with talent for managing complex stakeholder relationships
  • Capability to coordinate evidence collection and ensure customer concerns align with control coverage

Nice to have:

  • Understanding of cloud environments (AWS, Azure, GCP) and SaaS models
  • Experience with tools such as Drata, Whistic, Loopio, Salesforce, Jira, and SharePoint

Additional Information:

Job Posted:
January 02, 2026

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