Audiovisual Service Technician Job at Boeing (Herndon)

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Service Technician (Associate, Mid-Level or Senior) for our team based in Herndon, VA. The Audiovisual Service Technician is to provide end user training, troubleshooting, and issue resolutions to a variety of government customers and work closely with AV engineers, AV installation technicians and other team members to ensure a smooth end user experience of all AV systems.

Job Responsibility

Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
Provide meeting and event support including set-up, in-meeting assistance, and post event breakdown or support
Perform preventative maintenance and daily AV system checks
Provide technical support to the end users in person or by phone
Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
Provide AV system user training
Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution
Complete and maintain training certificates from manufacturers and industry associations. Maintain in-depth applications knowledge of AV products, services, and systems
Ensure maximum issue resolution in minimum time to meet Service Level Agreements
Attend daily Boeing engineering and operations & maintenance meetings
Ensure compliance with establishing change management processes for system updates or changes
Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials

Requirements

This position requires an Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.)
Level 2: 1+ years of related work experience or an equivalent combination of education and experience
Must be able to travel to various job sites as needed, sometimes using company vehicle. Current, valid driver’s license required
Ability to walk constantly throughout the workday
stand 6-8 hours per day
climb or work from stairs up to eight hours per day
climb ladders
bend and twist frequently up to six hours per day
squat and kneel
Ability to climb ladders at heights up to 15 feet and stairs on a regular basis
Experience with installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc

Nice to have

Level 3: 3+ year of related work experience or an equivalent combination of education and experience
Level 4: 5+ years of related work experience or an equivalent combination of education and experience
Formal education in Electronics or related field.
AVIXA CTS certification
Manufacturer certifications or experience in (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, ...)

What we offer

Generous company match to your 401(k).
Industry-leading tuition assistance program pays your institution directly.
Fertility, adoption, and surrogacy benefits.
Up to $10,000 gift match when you support your favorite nonprofit organizations.

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Audiovisual Service Technician

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