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Audiovisual Service Technician

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Boeing

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Location:
United States , Herndon

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

75650.00 - 162150.00 USD / Year
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Job Description:

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Service Technician (Associate, Mid-Level or Senior) for our team based in Herndon, VA. The Audiovisual Service Technician is to provide end user training, troubleshooting, and issue resolutions to a variety of government customers and work closely with AV engineers, AV installation technicians and other team members to ensure a smooth end user experience of all AV systems.

Job Responsibility:

  • Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness
  • Provide meeting and event support including set-up, in-meeting assistance, and post event breakdown or support
  • Perform preventative maintenance and daily AV system checks
  • Provide technical support to the end users in person or by phone
  • Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems
  • Provide AV system user training
  • Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution
  • Complete and maintain training certificates from manufacturers and industry associations
  • Maintain in-depth applications knowledge of AV products, services, and systems
  • Ensure maximum issue resolution in minimum time to meet Service Level Agreements
  • Attend daily Boeing engineering and operations & maintenance meetings
  • Ensure compliance with establishing change management processes for system updates or changes
  • Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials

Requirements:

  • Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) (U.S. Citizenship Required)
  • 1+ years of related work experience or an equivalent combination of education and experience (Level 2)
  • Must be able to travel to various job sites as needed, sometimes using company vehicle
  • Current, valid driver’s license required
  • Ability to walk constantly throughout the workday
  • stand 6-8 hours per day
  • climb or work from stairs up to eight hours per day
  • climb ladders
  • bend and twist frequently up to six hours per day
  • squat and kneel
  • Ability to climb ladders at heights up to 15 feet and stairs on a regular basis
  • Experience with installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc

Nice to have:

  • 3+ year of related work experience or an equivalent combination of education and experience (Level 3)
  • 5+ years of related work experience or an equivalent combination of education and experience (Level 4)
  • Formal education in Electronics or related field
  • AVIXA CTS certification
  • Manufacturer certifications or experience in (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, ...)
What we offer:
  • Relocation based on candidate eligibility
  • Competitive base pay and variable compensation opportunities
  • Opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work
  • Generous company match to your 401(k)
  • Industry-leading tuition assistance program pays your institution directly
  • Fertility, adoption, and surrogacy benefits
  • Up to $10,000 gift match when you support your favorite nonprofit organizations

Additional Information:

Job Posted:
March 18, 2026

Expiration:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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