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The AV Technician provides general meeting room and video teleconference (VTC) support for classified and unclassified conference rooms. This position is located 100% onsite in the Peterson SFB.
Job Responsibility:
Creates/reviews and deny, approve, or modify reservations and requests within the online conference room scheduling app
Unlocks and opens all classified conference rooms 30 minutes prior to the customer’s meeting start time
Ensure customers have access to the requested equipment prior to the scheduled event
Coordinates with SSC Det 5 Government VTC lead, Helpdesk, Base A/V team, Base Tech Control for all IT and VC troubleshooting issues
Provides LRA TA services for SIPRNet Tokens as the SIPR Token Local Registration Authority (LRA) Trusted Agent (TA) Customer Support
Provides LRA TA services for software certificates
Requirements:
Must have an active Top Secret which requires U.S. Citizenship
Three (3) years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred
Must have strong customer service skills, ability to communicate with leadership, capable of general IT troubleshooting, experience supporting DoD (any service), strong general computing skills
Experience with scheduling VTC systems or media
High school diploma or general education degree (GED) and a minimum of 3 years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred
Nice to have:
Prefer familiarity with operating VTC systems and an understanding of SIPR token utility, familiarity with SSC Det 5 mission and customers
Prefer candidates with USAF or USSF support experience in any capacity