Audio Visual Technician Job at Marriott Bonvoy (Melbourne)

Audio Visual Technician

Marriott Bonvoy

Location:
Australia , Melbourne

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Audio Visual and Operations Technician you will be responsible for setting up, testing and managing all technical elements of a client's AV requirements at the venue. You will work closely with the sales team and our third party AV partner when required (for requirements outside of our capability), understanding the client contract for the event, big or small, delivering exactly as required to ensure a successful event. You will use your passion for engaging with the clients to meet their expectations, and where possible, exceed these.

Job Responsibility:

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems
Oversee the set-up of AV equipment in banquet and meeting rooms
Ensure all AV equipment is fully operational, repair or clean equipment when necessary
Label any broken equipment and communicate problems to manager/supervisor
Tape down and dress all loose wire and cable
Check delivered equipment and room set-up against Banquet Event Order
Communicate any additions or deletions to flowsheets to manager/supervisor
Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals
Break-down, remove, and secure equipment when not in use
Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book
Follow all company safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Visually inspect tools, equipment, or machines
Perform other reasonable job duties as requested by Supervisors
Deliver the technical elements of each event, on time as per standards specified in the client contract
Operate Audio, Vision and Lighting equipment for large and small live events, conferences and meetings
Optimise client service through contributions to the technical team and provide technical support to clients
Support the activities of the Sales teams by providing high levels of service and supporting client relationship and customer service activities
Be a team player – work with the sales team, events and food and beverage teams to ensure client satisfaction and resolve problems should they arise
Assist the operational teams where needed to deliver on wider-hotel guest experience improvements – setting rooms, assisting outlets with supportive tasks such as cleaning tables

Requirements:

High School diploma or G.E.D. equivalent
At least 1 year of related work experience
Technical AV skills with demonstrated experience in live and corporate and/or relevant qualifications
Proven experience in working with projectors, drop-down screen, and other visual equipment used for events, meetings, and conferences
Proven experience in working with microphones, speakers, mixers, and other audio equipment
Proven experience in supporting entertainment partners with music and audio requirements
Proven experience in working with AV Crestron systems
Proven experience trouble shooting AV challenges quickly and to client satisfaction
Intermediate computer skills, presentation software such MS PowerPoint, VLC Media Player and Online Video Conferencing software
Ability to organise your time efficiently, work to deadlines
Ability to work independently as well as part of a team

Nice to have:

Proven Experience in programmable lighting consoles is an advantage
Experience in hospitality is an advantage
Experience in HDMI, DVI, & SDI signal over Ethernet or Fibre
Well presented, strong customer/client service ethic and a genuine desire to deliver what you promise
Ability to develop relationships with customers, peers, and managers

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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