Audio Visual Technical Lead Job at Encore Global (London)

Job Description

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility

Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
Troubleshoots technical issues and resolve problems quickly as they arise.
Do the Right Thing - Complies with all Company security and safety measures.
Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
Ensures equipment is secure from theft and/or damage when in use.
Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Maintains a positive relationship with all clients through effective communication.
See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
Understands and fosters the hotel/venue/client relationship.
Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Performs advanced work (pre/during/post event) with operations team members.
Supervises and directs other technicians during an event.
Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.
See the Bigger Picture –Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks.
Drives Results –Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability.
Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head

Requirements

4+ years of field AV experience area is required.
3-5 years of customer service or hospitality experience is preferred.
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
Experience with project management of multiple tasks/initiatives.
Strong customer, client and co-worker interface experience and abilities.

Nice to have

Customer Focus
Desire to Learn
Drive Results
Technical Aptitude
Responsiveness
Hospitality
Communicator
Team Player
Organized
Enthusiastic
Versatile
Self-starter
Multi-tasker
Efficient
Safety Conscious
Professional

What we offer

Private Healthcare after 12 months of service
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme
Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training
Encore University
Career Pathing
Relocation
Global Transfer Opportunities

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Audio Visual Technical Lead

Job Description

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Requirements

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