Audio Visual Supervisor Job at Four Seasons (South Sinai)

Audio Visual Supervisor

Four Seasons

Location:
Egypt , South Sinai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Audio-Visual Supervisor, reporting to the Head of Technology, Innovation & Data, is responsible for overseeing all AV and low-voltage operations across the resort to ensure seamless technical support for events, guest rooms, and public spaces. This role manages AV setups, cabling infrastructure, passive network components, and advanced technologies such as Triple Play systems and CCTV, while supervising two AV technicians to maintain the highest standards of quality and reliability.

Job Responsibility:

Resort-Wide AV Management: Supervise AV setups for banquet halls, meeting rooms, outdoor venues, guest rooms, and public areas
Triple Play & Guest Room Technology: Ensure proper installation, configuration, and maintenance of IPTV, high-speed internet, and telephony systems in guest rooms
CCTV & Low-Voltage Systems: Oversee installation, monitoring, and maintenance of resort-wide CCTV systems and other low-voltage systems such as access control and public address
Cabling & Passive Infrastructure: Plan, install, and maintain structured cabling for AV and low-voltage systems, including coaxial and IP cabling
Perform cable terminations (fiber, copper, coaxial) and ensure proper labeling and documentation
Inspect and maintain passive components such as patch panels, racks, conduits, and cable trays
Technical Expertise: Operate, maintain, and troubleshoot AV systems including sound, lighting, projection, video conferencing, IPTV, and low-voltage systems
Event Coordination: Collaborate with Sales and Banquet teams to confirm AV requirements and provide tailored solutions
Preventive Maintenance: Conduct regular inspections of AV, cabling, CCTV, and guest room technology infrastructure
ensure readiness and defect-free operation
Guest Interaction: Provide professional, unobtrusive AV support during events and respond promptly to guest requests
Team Leadership: Manage and guide two AV technicians, ensuring proper training on AV setup, cabling standards, low-voltage systems, and safety protocols
Inventory Control: Manage AV equipment, cabling, CCTV, and low-voltage inventory
ensure timely repairs or replacements
Compliance & Safety: Adhere to electrical and low-voltage standards
respond appropriately to emergencies
Continuous Improvement: Recommend upgrades and innovations to enhance AV, cabling, and surveillance capabilities
People Management: Supervise two AV technicians
conduct daily briefings, assign tasks, set priorities, and oversee shift handovers
Scheduling & Rostering: Create weekly/monthly duty rosters, on-call schedules, and event coverage plans to meet business demands
Performance & Development: Set goals, conduct regular performance check-ins, deliver coaching, and build individual training plans (technical, service, safety)
SOPs & Standards: Develop, maintain, and enforce AV and low-voltage SOPs aligned with Four Seasons standards
ensure documentation is current and accessible
KPIs & Reporting: Track and report key metrics (uptime, incident response/MTTR, preventive maintenance completion, guest satisfaction scores, SLA adherence)
Budget & Asset Management: Forecast and manage AV budgets
oversee asset lifecycle (procurement, tagging, maintenance, retirement) and spares
Vendor & Contractor Management: Source and manage third-party vendors for cabling, CCTV, and AV
negotiate service scopes
ensure SLAs and compliance
Project Management: Lead minor AV/low-voltage projects and upgrades
define scope, timelines, risk logs, and stakeholder communication plans
Cross-Department Collaboration: Coordinate closely with IT, Engineering, Security, Conference Services, and Front Office for seamless operations
Risk, Safety & Compliance: Conduct risk assessments
ensure compliance with low-voltage electrical codes and resort safety policies
run drills and toolbox talks
Change & Configuration Control: Maintain configuration baselines for AV, CCTV, and Triple Play systems
manage changes with proper approvals and rollback plans
Documentation & Knowledge Base: Maintain diagrams, cable maps, labeling standards, and troubleshooting guides
ensure accurate records in CMMS/EMS

Requirements:

Minimum 3 years of AV and low-voltage experience in luxury hospitality or large-scale resort operations
Strong knowledge of AV systems, Triple Play technology, CCTV systems, structured cabling, terminations, and passive network components
Knowledge of passive network basics required
Excellent interpersonal and communication skills
Degree or certification in Audio/Visual or related field preferred
Certifications such as CTS (Certified Technology Specialist), Low Voltage Electrical Certification, and Fiber Optic Technician Certification are assets
Proficiency in English
Arabic is an asset
Right to work in Egypt
Expertise in sound, lighting, video systems, coaxial and IP cabling standards (TIA/EIA), and low-voltage systems
Ability to make quick, informed decisions under pressure
Strong problem-solving and adaptability
Familiarity with event management software and basic IT systems
Ability to lift up to 60 lbs and work flexible hours, including weekends and holidays

Nice to have:

Proficiency in Arabic
Certifications such as CTS (Certified Technology Specialist), Low Voltage Electrical Certification, and Fiber Optic Technician Certification

What we offer:

Competitive salary and comprehensive benefits
Excellent training and development opportunities
Complimentary meals and uniform care
Career growth within Four Seasons globally
Employee Discount for stays at any Four Seasons worldwide

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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