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The Sales Manager is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilises all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Senior Sales Manager, Cluster Sales Manager, or Technical Events Manager.
Job Responsibility:
Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilising Encore’s sales process and methodology
Effectively prepare and present quotes and proposals in a timely manner to customers
Effectively collaborate with vendors and other departments/divisions of the company to capture and service events
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary
Understand event cost structure and incorporates this into solution designs according to established profitability guidelines
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions
Thoroughly research and understand customer history and previous experiences
Value People by attending customer meetings, understanding their goals and responding to their questions
Do the Right Thing by ensuring all customer information is up to date and accurate in CRM
Actively refer and guide customers through the Encore network
Maintain a healthy pipeline at all times that ensures achievement of established revenue targets
Ensure all known opportunities are in CRM and completely accurate
See the Big Picture by supporting sales forecasting efforts
Learn and adopt all SOPs related to the role
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Requirements:
BS/BA or 1+ years of Encore or equivalent experience preferred
1 year technology sales or hospitality experience preferred
Prior sales experience in audiovisual is a plus
Knowledge of hospitality industry and sales processes preferred
Technical aptitude and computer proficiency required