Audio Visual Sales Coordinator Job at Encore Global (Edmonton)

Customer Experience Coordinator - Audio Visual

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , Miami

Salary:

17.21 - 22.37 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required
Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred
Proficiency Microsoft 365 and web-based applications
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Job Responsibility

Act as liaison between Encore, venue, and customer
Provide customers with information and support in a professional and friendly manner
Build relationships to ensure a high-quality experience
Acknowledge and interact with customers while maintaining a pleasant and professional image
Build relationships with customers to establish trust and open communication
Pro-actively identify potential issues and provides solutions to client’s concerns
Respond quickly to questions and requests and handle service problems politely and efficiently
Attend Venue meetings as required
Communicate billing information to customers, resolve billing concerns and obtain signatures
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

Customer Experience Coordinator, Audio Visual

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , New Orleans

Salary:

15.64 - 20.33 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required
Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred
Proficiency Microsoft 365 and web-based applications
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Job Responsibility

Act as liaison between Encore, venue, and customer
Provide customers with information and support in a professional and friendly manner while building relationships
Acknowledge and interact with customers while maintaining a pleasant and professional image
Build relationships with customers to establish trust and open communication
Pro-actively identify potential issues and provides solutions to client’s concerns
Respond quickly to questions and requests and handle service problems politely and efficiently
Attend Venue meetings as required
Communicate billing information to customers, resolve billing concerns and obtain signatures
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
Prepare billing reports daily and submit them to the venue for reconciliation

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

Event Sales Coordinator

The Sales Coordinator is responsible for assisting the Event Technology team by ...

Location

Canada , Halifax

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

Minimum of a High School diploma
BS/BA is preferred or 1+ years of sales/event experience
Prior technology, sales, hospitality or event planning experience a plus
Technical aptitude and proficiency with computer software and programs
Strong written and verbal communication skills

Job Responsibility

Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager
Maximize revenue and adhere to event profit guidelines for all assigned business
Meet client needs through attending client meetings and responding to client concerns, questions and problems
Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business
Handles customers’ requests by phone, on-line chat, email, and other channels
Follow up with internal and external customers through confirmed order hand-offs
Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs
Effectively use ENCORE tools and resources to promptly respond to customer requests
Ensure CRM is always accurate and up to date
Facilitate strong information exchange with aligned venue leadership teams

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Audio Visual (Av) System Design Engineer

Our client is seeking a skilled and dedicated Audio Visual (AV) System Design En...

Location

United States , Norcross

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

6~ years of experience in audiovisual system design, implementation, and commissioning (testing).
Strong knowledge of integrated AV systems including conferencing, broadcast, collaboration, and control environments.
Client/customer facing, they will be involved in pre-sales meetings.
20-25% travel required. Travel is mostly all in the southeast. Will be gone for 2-3 days or a week at a time.
STRONG AutoCAD skills (2-D rendering)
Physical ability to walk a cat-walk or climb a ladder
Perform commissioning/testing. Program audio systems, setting audio levels properly.
Must be able to own project from concept to completion.

Job Responsibility

Lead AV design efforts from concept through construction documentation.
Coordinate with account managers to define project scope, budgets, and deliverables.
Responsible for ordering equipment and dealing with labor pricing within budget.
Develop system drawings including schematics, riser diagrams, rack elevations, and detailed layouts.
Conduct site surveys and verify field conditions.
Perform full audiovisual system commissioning, including DSP configuration, video routing, and control system validation.
Collaborate with cross-discipline teams to resolve design challenges and ensure integration success.
Prepare detailed specifications and technical documentation for proposals and submittals.
Perform other duties as assigned by management.

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Meeting & Events Sales Coordinator

We are looking for a proactive and customer-focused Meetings and Events Sales Co...

Location

United Kingdom , London

Salary:

29370.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent interpersonal and communication skills
A friendly and professional approach when dealing with clients in person and over the phone
The ability to remain calm and organised in a busy environment
Strong negotiation skills and a commercial mindset
Previous experience in conferences, meetings or events
Good IT, social media and numeracy skills
The ability to work independently and manage multiple tasks
A willingness to learn new skills and contribute to team projects

Job Responsibility

Achieve monthly and annual sales targets through strong conversion of enquiries
Respond to incoming enquiries, prepare tailored proposals and conduct venue show-rounds
Negotiate pricing, prepare contracts and convert conference and event enquiries into confirmed bookings
Maintain accurate booking data and client communications within the booking system
Support pricing strategies, promotions and marketing initiatives alongside the Sales Manager
Attend networking events, exhibitions and familiarisation trips where appropriate
Manage a portfolio of regular clients and undertake telesales activity to generate new business
Build strong client relationships and understand the objectives of each event
Plan and coordinate event details including catering, room layouts and audio-visual requirements
Liaise closely with the Operations team to ensure seamless event delivery

What we offer

28 days annual leave including bank holidays (increasing with service)
Contributory pension scheme: 6% employee contribution with 16% employer contribution
£3 food allowance per shift for use in catering facilities
Health cash plan after successful completion of probation
Interest-free annual travel loan after probation
Access to the Sage employee benefits scheme

Fulltime

Manager Client Delivery - Audio & Visual Conferencing Managed Services

The Manager for Client Delivery in Audio & Visual Conferencing Managed Services ...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years’ experience in AV, collaboration, or workplace technology services
3–5 years in a managed services leadership or service management role
Proven experience delivering AV services in enterprise or global environments
Experience managing distributed teams and third-party vendors
Strong background in SLA-driven service delivery and customer support
Experience operating in ITIL-based service management environments
Bachelor’s degree or equivalent experience in Information Technology, AV / Media Engineering, Business or Service Management
German speaker

Job Responsibility

Own and manage client delivery for AV services, ensuring SLA, KPI, and contract commitments are met
Act as the primary escalation and relationship manager for AV service delivery issues
Coordinate delivery across engineering, operations, security, and governance teams
Lead service review meetings, operational governance forums, and executive updates
Oversee incident, problem, and change management processes for client environments
Manage service onboarding, transitions, and operational readiness for this contract
Drive continual service improvement, automation, and optimisation initiatives
Ensure alignment between client requirements and Audio and Visual Conferencing roadmap changes
Manage risks, dependencies, and service improvement backlogs
Ensure service delivery aligns with security, compliance, and regulatory obligations

Fulltime

Audio Visual Project Manager

Hutchi is expanding, and we’re looking for experienced Audio-Visual Project Mana...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills
Strong problem-solving ability and confident, pragmatic decision-making
Proven experience delivering AV projects (experience with access control, IT infrastructure, or feature lighting is an advantage)
Project management experience within AV, ideally in a fit-out or construction-led environment
A collaborative approach, working effectively with Sales, Design, Installation, and Service teams
Solid commercial awareness, including cost control and variation management
Resilience, adaptability, and a customer-focused mindset
Full UK driving licence and willingness to travel as required
Project management certification is beneficial but not essential

Job Responsibility

Working closely with Technical Sales to fully understand project scope, drawings, specifications, and constraints
Managing customer communication, including attendance at pre-start, progress, and handover meetings
Owning installation programmes and coordinating scheduling of resources to meet key milestones
Coordinating project teams, providing clear direction and support to ensure high-quality delivery
Arranging for procurement and deliveries, managing variations, and overall project profitability
Tracking financial performance and maintaining commercial control throughout the project lifecycle
Producing, implementing, and enforcing RAMS and maintaining high health & safety standards on site
Coordinating with third-party suppliers, client IT teams, and other contractors as required

What we offer

Competitive salary and benefits package
Genuine opportunities for career progression within a growing business
The chance to work on high-profile, technically interesting projects
A supportive, experienced team that values planning, professionalism, and quality

Fulltime

Offsite Event Manager, Audio Visual

The Offsite Events Manager is responsible for the planning and execution of even...

Location

United States , Needham Heights

Salary:

70371.00 - 91482.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma required, bachelor’s degree preferred
5+ years tech experience in the event technology or Broadcast industry
2+ years of administrative and customer service experience, preferred
Strong written and oral communication skills
Strong Technical Background
Strong Client relationship skills
Operational logistics experience
Works well under pressure
MS Office experience
Ability to read technical diagrams preferred

Job Responsibility

Prepare and communicate Production & Labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crewmembers, vendors and venue
Maintain focus on client needs by attending client meetings, creating and maintaining organized show files, and responding to client concerns, questions, and problems
Review sales documents to confirm that the equipment and technical positions to ensure they meet client’s needs
Communicate event execution plan and on-site changes including billing, production schedules and client requests
Coordinate onsite Event Execution team to ensure appropriate Talent-To-Task assignments are maintained
Lead onsite execution where applicable
Review necessary information with crew leads to ensure a successful and profitable event
Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients
Mentor Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market
Assist Director, Offsite Events with completion and analysis of Production EPT for events as necessary

What we offer

Paid Time Off: Vacation Days, Paid Holidays, Floating Holidays, Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Training & Development: Classroom/On the Job Training, Encore University, Career Pathing
Mobility: Relocation, Global Transfer Opportunities
401(k) matching
Comprehensive insurance options

Fulltime

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Audio Visual Sales Coordinator

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