Audio Visual Manager

• Responsible for the overall management of the Audio Visual Department
• Collaborates with Sales, Convention Managers, and Event Managers to develop and coordinate convention events at the property
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department and participates in the development of the department’s budget and supports the management of the profit and loss statement
• Understands the impact of Event Technology operations on the overall property financial goals and objectives and manages activities to maximize results
• Ensures the highest level of service during events by executing all activities based on Standard Operating Procedures and strives to achieve and continuously improve guest and associate satisfaction
• Responsible for the overall employee satisfaction for the Department
• Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audiovisual consulting companies
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day

• 2-year degree from an accredited university in Communication, Computer and Information Science, or related major
• 5 years managerial or Supervisor experience in the audio-visual operations or related professional area
• technical training in audio/video/lighting equipment
• High school diploma or GED
• 5 years Managerial or Supervisor experience in the audio-visual operations or related professional area
• Ability to deliver outstanding customer service while working under stress
• Great communication & people skills
• Ability to work with and lead a multi-cultural team
• Must be able to work indoors as well as outdoors
• Experience in a 5 Diamond/5 Star luxury property preferred

Experience in a 5 Diamond/5 Star luxury property preferred