Audio/Visual Application Engineer Job at Uber (San Francisco)

Job Description

As an A/V Engineer at Uber, you will play a pivotal role in architecting, implementing, and supporting advanced A/V systems across our global office footprint. Sitting within the Digital Experience team, you will apply your technical acumen and engineering discipline to design, configure, test, and optimize A/V solutions that meet the evolving needs of a hybrid workforce and high-impact collaboration environments. This is a hands-on engineering role requiring advanced scripting/configuration skills, architectural design fluency, and the ability to troubleshoot and maintain high-reliability A/V environments. You will work cross-functionally with Product Managers, IT, Workplace, and third-party vendors to ensure seamless A/V system performance, contributing to engineering excellence through robust documentation, mentoring, and operational rigor.

Job Responsibility

Design and implement scalable and high-performing A/V solutions in complex, multi-stakeholder environments
Write, test, and maintain configuration scripts and automation to deploy and manage A/V systems across Uber offices
Proactively monitor and improve A/V system reliability by building observability (alerts, telemetry, health dashboards) into production systems
Participate in on-call rotations and respond to escalations, leveraging strong troubleshooting practices to minimize downtime
Lead technical design discussions, develop architecture artifacts (e.g., system diagrams, ERDs), and define configuration standards
Review peers’ configurations/scripts, provide constructive feedback, and raise the quality bar across the A/V Engineering team
Mentor junior engineers and contribute to internal documentation, onboarding guides, and operational runbooks to scale team knowledge
Partner with Workplace, IT, and Product stakeholders to translate business requirements into technical A/V system designs
Identify technical debt, propose solutions to optimize performance and reduce system complexity
Represent A/V Engineering in internal forums, contribute to cultural and inclusion efforts (e.g., ERGs), and actively participate in the recruiting and interviewing process

Requirements

Bachelor's degree in Electrical Engineering, Computer Science, A/V Technology, or a related technical discipline, or equivalent practical experience
Proven experience engineering A/V systems in enterprise environments (conference rooms, boardrooms, auditoriums)
Proficiency in configuration/scripting (e.g., Crestron, Q-SYS, Extron, Zoom APIs, JSON, Python, JS, or equivalent tools)
Deep understanding of A/V control systems, video conferencing technologies, signal flow, audio processing, and A/V-over-IP
Experience building and maintaining A/V monitoring and telemetry platforms (e.g., Zoom Dashboard, Logitech Sync, Crestron XiO Cloud)
Strong documentation skills, including runbooks, design wikis, and SOPs
Excellent communication and collaboration skills, especially when working with cross-functional teams and diverse stakeholders
Experience leading system troubleshooting during incidents, with a focus on root cause analysis and long-term mitigation

Nice to have

Certifications such as CTS, CTS-D, Crestron Programmer, Q-SYS Level 2, or equivalent
Experience with A/V infrastructure in multi-site, global deployments
Familiarity with ticketing and configuration management systems (e.g., Jira, ServiceNow, Git)
Ability to manage A/V integrators and contractors during buildouts and retrofits
Experience developing testing frameworks and implementing CI/CD pipelines for A/V system configuration deployments
Passion for mentoring and driving continuous improvement within engineering teams
Familiarity with accessibility standards and designing inclusive A/V experiences

What we offer

Bonus program
Equity award & other types of comp
401(k) plan

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Audio/Visual Application Engineer

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