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Audio Product Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , St. Petersburg

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for an Audio/Radio/Speaker Product Support Analyst, with service requests being handled in a call center/phone support environment, to join our team in St. Petersburg, Florida. In this Contract to permanent position, you will play a pivotal role in ensuring customer satisfaction and providing operational support to our sales and customer service teams. This role requires strong communication skills, a detail-oriented mindset, and the ability to collaborate effectively across departments.

Job Responsibility:

  • Serve as a key point of contact for sales teams, ensuring effective communication with customers
  • Provide backup support to customer service teams and sales staff during out-of-office periods
  • Respond to customer inquiries promptly and accurately, aiming to exceed service expectations
  • Assist team members in managing workload overflow to maintain consistent service quality
  • Process invoices for return authorizations in compliance with established guidelines
  • Coordinate with the Technical Services department to address and resolve customer service-related issues
  • Monitor inventory levels and delivery schedules to support operational success
  • Utilize Netsuite CRM to manage customer interactions and track service requests
  • Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations

Requirements:

  • Proven ability to deliver exceptional customer service and maintain high standards of professionalism
  • Strong time management skills with the capability to meet deadlines effectively
  • Ability to work collaboratively within a team-oriented environment
  • High school diploma or equivalent educational background
  • Advanced proficiency in Microsoft Word, Excel, and Outlook
  • Minimum of 3 years of experience in a customer service-related role
  • Experience in operations support, including inventory and delivery coordination

Nice to have:

Familiarity with vehicle audio, video, or safety product installations

What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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