Audio Product Support Specialist Job at Robert Half (Saint Petersburg)

Audio Product Support Specialist

We are looking for an Audio/Radio/Speaker Product Support Analyst, with service ...

Location

United States , St. Petersburg

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven ability to deliver exceptional customer service and maintain high standards of professionalism
Strong time management skills with the capability to meet deadlines effectively
Ability to work collaboratively within a team-oriented environment
High school diploma or equivalent educational background
Advanced proficiency in Microsoft Word, Excel, and Outlook
Minimum of 3 years of experience in a customer service-related role
Experience in operations support, including inventory and delivery coordination

Job Responsibility

Serve as a key point of contact for sales teams, ensuring effective communication with customers
Provide backup support to customer service teams and sales staff during out-of-office periods
Respond to customer inquiries promptly and accurately, aiming to exceed service expectations
Assist team members in managing workload overflow to maintain consistent service quality
Process invoices for return authorizations in compliance with established guidelines
Coordinate with the Technical Services department to address and resolve customer service-related issues
Monitor inventory levels and delivery schedules to support operational success
Utilize Netsuite CRM to manage customer interactions and track service requests
Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

IT Support Specialist

Location

Australia , Sydney

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Advanced Desktop OS Administration: Demonstrated advanced proficiency in desktop operating system administration.
Communication Skills: Exceptional verbal and written communication abilities.
Problem-Solving Skills: Strong problem-solving skills, including the ability to independently resolve technical issues, with a keen attention to detail.
B.S. in Engineering, Information Systems, Computer Science, or a related field.
Ability to work nights or weekends, as needed, to perform regular onsite maintenance or on-call duties.
Three (3) years of relevant experience in information technology services.
Ability to lift up to 22.5kgs.

Job Responsibility

Desktop Administration: Assist with the administration of both Windows and Mac desktop operating systems.
Productivity Improvement: Enhance Appian's overall productivity through technical support and solutions.
Initial Technical Support: Provide primary technical assistance to Appian's global employees via the Service Desk case management system.
Mission-Critical Issue Resolution & Documentation: Offer on-call support for critical issues, meticulously documenting solutions within the case management system.
Escalation Support: Provide advanced support to Business Technology team across the service desk.
System Enhancement: Contribute to improving overall system security, performance, and availability.
Hardware and Software Lifecycle Management: Assist with the complete lifecycle management of end-user hardware and software inventory.
Audio and Video Support: Provide technical assistance for audio and video requests and events.
Inventory Management: Maintain a well-organized inventory system for all equipment.
Documentation Management: Maintain and continuously contribute to a comprehensive repository of technical documentation.

What we offer

Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits

Fulltime

Specialist-audio Visual

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipm...

Location

Uganda , Kampala

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or G.E.D. equivalent
At least 2 years of related work experience

Job Responsibility

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems
Ensure AV equipment is fully operational, repair or clean equipment when necessary
Tape down and dress all loose wire and cable
Label any broken equipment and communicate problems to manager/supervisor
Check delivered equipment and room set-up against Banquet Event Order
Communicate any additions or deletions to flowsheets to manager/supervisor
Operate and maintain house audio system
Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals
Break-down, remove, and secure equipment
Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book

Fulltime

Specialist-audio Visual

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipm...

Location

Uganda , Kampala

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High School diploma or G.E.D. equivalent
At least 2 years of related work experience
No supervisory experience
No license or certification required

Job Responsibility

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems
Ensure AV equipment is fully operational, repair or clean equipment when necessary
Tape down and dress all loose wire and cable
Label any broken equipment and communicate problems to manager/supervisor
Check delivered equipment and room set-up against Banquet Event Order
Communicate any additions or deletions to flowsheets to manager/supervisor
Operate and maintain house audio system
Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals
Break-down, remove, and secure equipment
Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book

Fulltime

Digital Audio Specialist

You will play a key role in the development of audio plugins and digital hardwar...

Location

United Kingdom , Milton Keynes

Salary:

Not provided

sa.global

Expiration Date

Until further notice

Requirements

3+ years of professional experience working within the audio technology industry in a project-based team role
Experience in digital audio plugin development
Professional experience in music production, with a focus on guitar
Proficient guitar player with an explicit understanding of guitar equipment
Experience with multiple DAWs, especially MAX MSP and Ableton Live
Good understanding of DSP principles and software engineering

Job Responsibility

Use supplied digital audio tools to produce high-quality novel audio signal chains
Support in the specification of application front ends and hardware product interfaces
Match existing digital systems to references, and use sound production understanding to improve on them
Specify the requirements of audio DSP tools for the completion of the tasks above
Own the sonic elements of projects, communicating with the rest of the team, issue tracking, etc
Support the team in specifying and designing software products for the mass market
Organise user feedback forums and collate information to improve Marshall products for customers

IT Support Specialist

The IT, and A/V, Support Specialist is a customer service-focused, flexible, rol...

Location

United States , New York

Salary:

26.00 USD / Hour

Legends Global

Expiration Date

Until further notice

Requirements

Minimum of 1-3 years of IT-focused experience
3+ years of application support experience in an environment with more than 200 users
BA/BS with relevant work experience preferred
Excellent knowledge and experience of supporting PC and/or POS system hardware
Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN's, wireless LANs
Flexibility to work extended hours and to work before, during and after all events (including late nights, weekends, holidays)
Performance driven, with outstanding interpersonal skills and a strong working knowledge of the technical requirements outlined above
Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability
Ability to motivate a team to work together in a most efficient manner
Ability to lift and carry items weighing 10-30 pounds—occasionally 50 pounds

Job Responsibility

Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior daily opening of the operation
Provide technical support for Point of Sales Ticketing and POS hardware/software
Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary
Oversee software maintenance of various POS, AV, and computer applications
Troubleshoot A/V exhibit related issues, identifying root cause and implementing solutions
Ensure replacement of defective POS and related hardware
Ensure inventory of all computer and POS hardware and network devices is maintained and ensure broken equipment is repaired and replaced
Assist with the setup for special events, including but not limited to video conferencing and general Event audio and video
Ensure Legends' IT infrastructure is maintained in line with company standards
Provide timely responses to technical support issues and ensure all details and resolutions are entered into Legends' ticketing system

What we offer

medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan

Fulltime

Helion Sales Support Specialist

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States

Salary:

72000.00 - 99000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High School diploma or GED required
Bachelor's degree preferred
Previous sales or operating room experience preferred
Strong skills within the MS Office Suite (Excel, PowerPoint and Word)
Salesforce knowledge a plus
Ability to travel independently up to 80%
Technical audio-visual experience a plus

Job Responsibility

Managing and promoting the Helion Surgical Integration platform within an assigned geography
Building relationships with surgical professionals
Developing a comprehensive understanding of OR procedural workflow, medical A/V technology, and IT systems performance
Formulating and implementing system go-live strategies
Engaging with the install base and existing customers
Effectively resolving system and user challenges
Providing technical support, training and in depth product education to OR Educators and Nurse Managers
Troubleshooting common A/V related issues
Supporting case set ups
Engaging install base and following up with existing customers for incremental continued education

What we offer

Paid Time Off
Employee Heath & Well-Being Benefits
Continuing Education/ Professional Development
Support for Parents
Employee Assistance Program
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts

Fulltime

AV IT Support Specialist II

Step into a role where technology, creativity, and culture converge. Bentley Sys...

Location

United States , Philadelphia

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

A minimum of 5-7 years of experience in a fast-paced corporate IT support role
Demonstrated experience with professional A/V production equipment (lighting, audio, cameras, Dante, NDI)
Expertise with enterprise conference room technologies (Logitech, Crestron, Microsoft Teams Rooms)
Advanced support knowledge of Windows 11, iOS, and macOS in a developer-heavy environment
In-depth knowledge of the Microsoft Office 365 application suite

Job Responsibility

Command the technology powering our cutting-edge Experience Center, Conference/Collaboration spaces, and individual workstations
Maintain, troubleshoot, and the AV for high-profile customer events, product launches, and internal hackathons
Deliver exceptional 'white-glove' support to our developers, creatives, and leadership
Master and maintain the sophisticated AV and IT ecosystem within our modern workspace
Be the escalation point for the most challenging technical issues

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Fulltime

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Audio Product Support Specialist

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