Audio Product Support Specialist

• Serve as a key point of contact for sales teams, ensuring effective communication with customers
• Provide backup support to customer service teams and sales staff during out-of-office periods
• Respond to customer inquiries promptly and accurately, aiming to exceed service expectations
• Assist team members in managing workload overflow to maintain consistent service quality
• Process invoices for return authorizations in compliance with established guidelines
• Coordinate with the Technical Services department to address and resolve customer service-related issues
• Monitor inventory levels and delivery schedules to support operational success
• Utilize Netsuite CRM to manage customer interactions and track service requests
• Collaborate with teams to improve processes related to vehicle audio, video, and safety product installations

• Proven ability to deliver exceptional customer service and maintain high standards of professionalism
• Strong time management skills with the capability to meet deadlines effectively
• Ability to work collaboratively within a team-oriented environment
• High school diploma or equivalent educational background
• Advanced proficiency in Microsoft Word, Excel, and Outlook
• Minimum of 3 years of experience in a customer service-related role
• Experience in operations support, including inventory and delivery coordination

Familiarity with vehicle audio, video, or safety product installations

• medical, vision, dental, and life and disability insurance
• company 401(k) plan