Audience Strategy & Operations Manager

• Establish and scale an Audience Insights Center of Excellence (CoE) to drive consistency, rigor, and Operational Excellence - defining and implementing standard processes, templates, and governance, including cross-team engagement models
• Lead end-to-end Audience content operations for AI Skills Navigator (ASN), aligning with the product team on roadmap, gaps, deliverables, timelines and Audience execution plans
• Establish and drive adoption of editorial calendar and intake prioritization frameworks for campaigns, content, and creative support – balancing business impact, urgency, & capacity
• Event content curation for Tier 1 Skilling event experiences, and ensuring plans land on Audience editorial calendars
• Define standards for asset management, documentation, and bill-of-materials structure, ensuring traceability across content, playlists, and campaigns
• Embody our Culture and Values

Master's Degree or equivalent 1+ year(s) experience in product marketing, learning and development, relevant technical roles, customer success, research, industry, program/project management, or corporate education OR Bachelor's degree or equivalent AND 2+ years experience in product marketing, learning and development, relevant technical roles, customer success, research, industry, program/project management, or corporate education OR equivalent experience

• 5+ years of experience in program management, content operations, or go-to-market execution
• Demonstrated accountability and bias for action in delivering results
• Growth mindset with a focus on continuous learning and improvement
• Experience applying AI technologies in productivity or skilling scenarios
• Ability to prioritize across competing demands and bring clarity in ambiguous environments
• Experience working cross-functionally with product, creative, and business stakeholders
• Track record of building and scaling operating models, governance, or centers of excellence
• Attention to detail, systems thinking, and data-informed problem solving, with effective stakeholder communication