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We're looking for an Audience Manager to develop and optimize customer audience strategies across our marketing and personalization initiatives. You'll create, analyze, and refine customer segments to enable targeted marketing and personalized experiences, serving as the bridge between data analytics and marketing execution as we work towards becoming the leader in technology within the travel industry.
Job Responsibility
Develop and maintain a comprehensive audience framework that enables effective targeting and personalization across marketing channels, creating audience taxonomy and segmentation models, defining audience criteria and selection rules, documenting audience definitions, ensuring alignment with business objectives, and maintaining an audience governance framework
design, build, and optimize customer segments using data from multiple sources, creating audience segments in CDP/DMP platforms, building lookalike and propensity-based audiences, developing behavioral and intent-based segments, and optimizing audience definitions based on performance
analyze audience performance across campaigns and channels to identify improvement opportunities, monitoring campaign performance by audience, analyzing audience overlap and saturation, identifying high-performing characteristics, recommending refinements, and creating performance dashboards
collaborate with marketing, CRM, and digital teams to translate audience requirements into effective targeting strategies, while partnering with data science and analytics teams to incorporate advanced modeling and insights into audience development
ensure audience data quality, compliance with privacy regulations, and ethical use of customer data, monitoring data quality and completeness, ensuring compliance with privacy requirements, implementing consent-based strategies, and advocating for responsible practices
drive innovation in audience strategies by staying current with industry trends, testing new approaches, implementing best practices, piloting innovative solutions, and sharing learnings across the organization while developing documentation, training, and guidelines to enable effective use of audiences
Requirements
Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent professional experience in audience management or marketing analytics
proven experience in audience management, marketing analytics, or CRM that demonstrates your strong understanding of customer segmentation and targeting strategies
experience with audience platforms such as CDP and DMP, along with marketing automation tools, data analysis and visualization techniques, and excellent analytical thinking and problem-solving skills
strong communication skills that enable you to translate complex concepts for different stakeholders, while your understanding of marketing channels and campaign execution ensures your audience strategies align with business objectives
knowledge of data privacy regulations and ethical data use, ensuring you maintain compliance and advocate for responsible audience practices across all initiatives
Nice to have
Knowledge of SQL or other data query languages
experience with personalization technologies
understanding of machine learning and predictive modeling concepts
experience with A/B testing and experimentation
knowledge of customer journey mapping and lifecycle marketing
experience with multiple marketing channels
understanding of attribution models and marketing measurement
experience in travel, hospitality, or e-commerce industries
What we offer
Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working
access to TUI Learning Hub
opportunities to work on global projects and teams
involvement with local charity and sustainability initiatives like the TUI Care Foundation