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Audi Nottingham are currently recruiting for a Workshop Controller. This is a unique opportunity to work with the Audi brand at a very exciting time in the brands history.
Job Responsibility
Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
Ensure efficient use of materials, equipment and labour resources
Build strong relationships with the brand and have a strong understanding of warranty processes
Actively coach and support the service team to develop individual competencies
Develop training plans for all technical personnel and play an active role with development
Ensure Health and Safety procedures are observed and maintained at all times
Ensure efficient progression of work through the workshop
To identify key processes and work on improving workshop flow and streamline the customer journey
Increase productivity by removing waste, alongside tracking KPI's and team management
Requirements
Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction
Ensure efficient use of materials, equipment and labour resources
Build strong relationships with the brand and have a strong understanding of warranty processes
Actively coach and support the service team to develop individual competencies
Develop training plans for all technical personnel and play an active role with development
Ensure Health and Safety procedures are observed and maintained at all times
Ensure efficient progression of work through the workshop
To identify key processes and work on improving workshop flow and streamline the customer journey
Increase productivity by removing waste, alongside tracking KPI's and team management
What we offer
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay