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We are looking for a highly motivated, articulate candidate with a proven track record in administration and customer service. You will be a conscientious team player who is able to work on their own initiative with a desire to succeed and provide unrivalled customer service but also work as a team to ensure the department maintains its high standards. We expect you to be extremely organised, have great admin skills but also the ability to problem solve and see a customer complaint through to rectification. You will be liaising with fleet managers, purchasing executives all the way through to company Directors via the telephone, email and in person. The role is Monday to Friday 8.30am – 5.30pm and will be based at our Reading Audi dealership. Following an initial probationary period there will be the option for some hybrid working.
Job Responsibility
Processing quote requests, requotes, orders and making delivery arrangements whilst adhering to SLA’s
Managing orders and deliveries to ensure the department meets budget expectations
Handle order cancellations and model year changes
Month end checks and reporting to ensure all costs are correctly allocated
Overseeing front and back office tasks
Communication with drivers, lease companies, fleet managers and internal customers
Managing inbound and outbound emails and telephone calls, occasionally via Zoom / Teams
Maintain your product knowledge so you are able to support customers with latest Audi model information
Liaising with the PDI/delivery centre to confirm delivery arrangements and deal with any issues on the day
Supporting customers with queries after taking delivery
Requirements
Highly motivated
articulate candidate with a proven track record in administration and customer service
conscientious team player
ability to work on own initiative
desire to succeed
provide unrivalled customer service
extremely organised
great admin skills
ability to problem solve
see a customer complaint through to rectification
living within a sensible commute from Reading is essential
What we offer
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay