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Sytner BMW Worcester Logo Sytner BMW Worcester · Sales

Audi Business Manager

United Kingdom, Nottingham Employment contract · Job Posted July 04, 2026
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Job Description

Job as Audi Business Manager at Sytner Group, Nottingham. Full-time. Sales role with focus on finance, insurance, chassis discounts, enquiry management, customer retention, team management, compliance, and administration.

Job Responsibility

  • Understand and Beat the Sales Department TSGP Budget (F&I/Chassis)
  • Have a sales process where you are introduced within 30 minutes of an enquiry
  • Personally deliver every finance quotation
  • Present Finance and GAP to every retail opportunity using the F&I Presenter
  • Ensure every customer receives a professional presentation about paint protection
  • Negotiate chassis discounts with every customer
  • Negotiate monthly payments with every customer
  • Value part exchanges considering market price
  • Manage all enquiries to drive retail volume and gross profit
  • Hold regular diary reviews with Sales Executives
  • Listen to incoming telephone enquiries and review digital enquiries
  • Challenge and review all lost sales
  • Understand and interrogate Enquiry Management systems
  • Have daily/weekly strategy for contacting customers personally
  • Pre-stack a deal for customers
  • Contact all opportunities within Service Diary Bookings
  • Attend Divisional Retention Events
  • Communicate progress/activity
  • Support management of Sales Executives
  • Lead 1-2-1 reviews
  • Coach, mentor and develop Sales Executives
  • Support Sales Executives in locating/securing cars
  • Maintain SAF and FCA E-Learning training
  • Ensure DAN is started at point of order and completed at handover
  • Adhere to FCA Compliance rules
  • Refer F&I related complaints to Sytner Finance
  • Ensure customers receive timely information
  • Support customer-focused culture
  • Ensure all sales systems are up to date
  • Ensure customer paperwork is correct
  • Complete weekly/monthly reports
  • Propose accurate details to finance companies
  • Comply with disclosure rules and procedures
  • Be conversant in Sytnernet/SLi/Connect/FIL/EDOC

Requirements

  • Strong understanding and management of all enquiries
  • Ability to drive retail volume and gross profit
  • Experience in regular diary reviews with Sales Executives
  • Ability to listen to incoming telephone enquiries and review digital enquiries
  • Experience in challenging and reviewing lost sales
  • Understanding of Enquiry Management systems (EMAX, RapidRTC, Key 2 Key, TrackBack)
  • Daily/weekly strategy for contacting customers personally
  • Pre-stack a deal ability
  • Daily/weekly strategy for contacting opportunities in Service Diary Bookings (RITS)
  • Support with management of Sales Executives
  • Lead 1-2-1 reviews in absence of Sales Manager/Senior BM
  • Coach, mentor and develop Sales Executives
  • Support Sales Executives in locating/securing cars
  • Maintain SAF and FCA E-Learning training annually
  • Minimum 15 hours insurance related CPD
  • Every retail customer has a DAN started at point of order and completed at handover
  • Adherence to FCA Compliance rules
  • Refer F&I related complaints to Sytner Finance
  • Ensure customers receive information in a timely manner
  • Ensure all sales systems are up to date (FIL, EDOC, K2K, Reporting Trackers)
  • Ensure customer paperwork is correct and completed in good time
  • Complete weekly/monthly reports
  • Propose accurate details to finance companies
  • Comply with disclosure rules and procedures
  • Conversant in Sytnernet/SLi/Connect/FIL/EDOC and other essential platforms

What we offer

  • Enhanced Holiday Entitlement (27 days plus bank holidays)
  • Company Car
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • Career Development
  • One day a year paid voluntary/community work
  • High Street Discounts
  • Discounted Gym Membership
  • Cycle to Work Scheme
  • Free Parking
  • Flexible working solutions
  • Enhanced Long Service Awards
  • Learning and Development Opportunities
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