Audi Aftersales Consultant

• Managing inbound and outbound service booking calls
• Managing service leads generated through the myAudi app and connected car technologies
• Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
• Supporting our Service Advisors and Hosts in the reception area
• Handling pre-calls, customer updates, invoicing, and post-visit feedback
• Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
• Supporting the dealership with telephony processes

• Strong organisational and administrative skills
• Excellent attention to detail and a customer-focused approach
• A background in customer service, ideally in a busy or call-handling environment
• Experience with Kerridge would be an advantage (but not essential)

Experience with Kerridge

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
• Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi