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Audi Aftersales Consultant

sytnerworcesterbmw.co.uk Logo

Sytner BMW Worcester

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Location:
United Kingdom , North Wales

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

You'll be at the heart of our Aftersales operation, managing inbound and outbound service booking calls and ensuring every customer enjoys a professional and efficient journey. From scheduling appointments to providing clear, helpful information, you'll make every interaction count. This is a fantastic opportunity to work with cutting-edge digital systems, and be part of a team that values excellence and customer care. This is a fast-paced role where customer care always comes first. You'll take the time to build rapport, understand customer needs, and deliver a professional and friendly experience at all times. Full training will be provided through our dedicated in-house Learning & Development team, as well as manufacturer training from Audi.

Job Responsibility:

  • Managing service leads generated through the myAudi app and connected car technologies
  • Driving high-quality bookings via platforms like Motability, 1link, online booking systems, and digital enquiries
  • Supporting our Service Advisors and Hosts in the reception area
  • Handling pre-calls, customer updates, invoicing, and post-visit feedback
  • Assisting with our Fast Track Programmes and maintaining contact throughout the workshop visit
  • Supporting the dealership with telephony processes

Requirements:

  • Strong organisational and administrative skills
  • Excellent attention to detail and a customer-focused approach
  • A background in customer service, ideally in a busy or call-handling environment

Nice to have:

Experience with Kerridge would be an advantage (but not essential)

What we offer:
  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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