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Attraction Assistant - Immediate start. As an Attraction Assistant you will be part of a team within a variety of different areas of the business, supporting in the retail shop and working as part of front of house AND Back of house for the onsite café.
Job Responsibility:
Provide an excellent customer experience whether this be serving in the café, providing expert knowledge about the attraction, selling retail items, or ensuring every visitor feels welcomed and is keen to return after a memorable visit, through great engagement & service
Help with preparation of food for the Café
Ensure that customer excellence is always a priority, by responding quickly and efficiently to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email
Demonstrate a flexible approach to the rota to work across departments involving café, retail, and admissions/welcome desk & conferences
Work as a team to ensure retail and catering stock is kept up to date, replaced, recorded, and help to prepare any stocktaking counts
Requirements:
Exceptionally customer focused
Relevant experience in a similar customer facing environment (retail, hospitality)
Level 2 Food & Hygiene qualification (Essential)
Basic IT skills - using Microsoft Office, email & Internet & be willing to learn our systems
Ability to work well under pressure during busy periods